Service Coordinator

Vor 7 Tagen

Heidelberg, Deutschland ABB Vollzeit

**Service Coordinator (M/F/d)**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Service Coordinator (M/F/d) occupies an important position in the execution of Service projects and activities related to low voltage systems in Electrification in Heidelberg / Germany. You will be coordinating and planning the provision of necessary resources, spare parts and logistics for on-site service jobs, ensuring that the process is seamless, from quotation to invoicing and cash collection. In this role you will act as the key point of contact for the customer during the execution of a service job, optimizing customer satisfaction by meeting all obligations and requirements while complying with Health, Safety & Environment requirements.

**This position reports to**:
Leiter Field Service Low Voltage

**Your responsibilities**:

- Building sustainable customer relationships to ensure local client growth, satisfaction and retention and utilizing feedback to drive development of processes and practice.
- Regularly reviewing the scope of work to ensure that all parties fulfill their contractual obligations, particularly regarding claims and changes.
- Managing all required reporting and documentation and overseeing the timely registration of necessary data in the system.
- Working with other ABB units and teams to harmonize service activities and maximize service sales at every opportunity.
- Identifying key improvement opportunities in products, services and processes, and disseminating the findings.

**Your background**:

- At least two years of experience as Service Technician, Service Coordinator or similar.
- Knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing is a plus.
- Good knowledge of SAP.
- Knowledge of low voltage and resource planning is a plus.
- A collaborative, solution-focused approach and strong written and spoken communication skills.
- A training as operating technician, energy technician or similar or a commercial training with technical understanding.
- Fluency in German and English.

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