Technical Support Specialist

Vor 2 Tagen

Düsseldorf, Deutschland Boston Scientific Corporation Vollzeit

**Work mode**:Hybrid**Onsite Location(s)**:Dusseldorf, NL**Additional Locations**: Germany-Düsseldorf; Netherlands-Kerkrade**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**
- At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.- .**About the role**:
**Your responsibilities include**:

- Providing telephone
- Providing second line Technical Support outside the EMEA region to internal and external customers;
- Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues;
- Utilizing all available technical resources to analyze and formulate plans of resolution to address customer problems;
- Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems;
- Participating in on-going training, procedural review/development, reporting, and compliance activities;
- Participating in after hours on-call pool for Patient On the Table (POT) calls (optional);
- Supporting business processes by gathering information, analyzing requirements, and defining and documenting problems related to Customer Service and technical assistance center processes;
- Providing guidance and training to team members on more complicated customer issues and the implementation of short and long-term system improvements.

**What we are looking for**:

- Education level: MBO+/HBO level or equivalent, experience in technical specialization and customer support;
- Excellent English verbal and writing skill, additionally at least one or two of the following languages is required:

- German
- French
- Technical background/proficiency, computer literate;
- Relevant Experience in technical problem-solving environment, distribution, sales and direct customer environment;
- A problem-solving attitude combined with liaison focused communication skills;
- Flexible and representative ;
- Comfortable in challenging situations;
- Good social and communication skills;
- Good Document Practices skills;
- Ambition, eagerness to improve and drive for results.

**Requisition ID**:595507- **Job Segment**:Technical Support, Network, Medical Device, Database, Technology, Healthcare, Customer Service

  • Technical Support Specialist

    vor 2 Wochen

    Düsseldorf, Deutschland NICE Vollzeit

    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about? The Technical Support...

  • Technical Support Specialist

    Vor 4 Tagen

    Düsseldorf, Deutschland Cognigy Vollzeit

    **About Cognigy** Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language and on any channel. Cognigy is shaping the future of customer service, creating AI...

  • Technical Specialist

    Vor 2 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Statkraft Vollzeit

    Statkraft has been making clean energy possible for over a century. Unrivaled pioneering spirit and a strong commitment towards a more sustainable future. That's what we offer. Today, we are Europe's largest renewable energy producer and employ more than 7.000 colleagues in 20+ countries around the world. Our vision is clear - to renew the way the world is...

  • Laboratory Support Specialist

    vor 3 Stunden

    Düsseldorf, Deutschland Repligen Vollzeit

    Overview: We are on the lookout for a Laboratory support specialist that will be responsible for providing technical assistance and expertise to the Repligen sales force and its customers related to the laboratory instrumentation (including spectroscopy) that it sells and supports. Repligen is a life sciences company focused on the development, production...

  • Technical Specialist

    Vor 3 Tagen

    Düsseldorf, Deutschland Statkraft Vollzeit

    Job DescriptionWe are currently looking to hire a Technical Specialist based in Düsseldorf, Germany. Infrastructure Operations is a department within IT, having the overall responsibility for day-to-day operations of IT services in Statkraft, either through service providers or own resources. The team is also responsible for local support globally. We are...

  • Technical Sales Support Benelux

    vor 1 Woche

    Düsseldorf, Nordrhein-Westfalen, Deutschland Metso Vollzeit

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Technical Specialist

    Vor 2 Tagen

    Derendorfer Allee, Düsseldorf-Stadtbezirk , Germany Statkraft Vollzeit

    Company Description Statkraft has been making clean energy possible for over a century. Unrivaled pioneering spirit and a strong commitment towards a more sustainable future. That's what we offer. Today, we are Europe's largest renewable energy producer and employ more than 7.000 colleagues in 20+ countries around the world. Our vision is clear - to renew...

  • Technical Support Engineer

    vor 1 Tag

    Düsseldorf, Deutschland SAJ Vollzeit

    Responsibilities1.Technical Support & TroubleshootingProvide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.2. Project & Customer SupportSupport sales and project teams with technical...

  • Technical support Engineer

    vor 1 Tag

    Düsseldorf, Deutschland Jackery Europe Vollzeit

    Job Description Position: Technical support Engineer Key Responsibilities: 1. Technical Sales Support o Work closely with the sales team to analyze customer requirements and propose tailored technical solutions that drive sales success. o Present and demonstrate technical solutions to customers, addressing their needs and concerns effectively. 2. Solution...

  • Technical support Engineer

    vor 1 Tag

    Düsseldorf, Deutschland Jackery Europe Vollzeit

    Job DescriptionPosition: Technical support EngineerKey Responsibilities:1. Technical Sales Supporto Work closely with the sales team to analyze customer requirements and propose tailored technical solutions that drive sales success.o Present and demonstrate technical solutions to customers, addressing their needs and concerns effectively.2. Solution Design...