Svp, Managing Director

**Description**

SVP, Managing Director

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:
**WORK HERE MATTERS EVERYWHERE**

Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we’re able to create a place where everyone feels like they belong.

**Responsibilities**:
With tenured experience and gravitas, poised to collaborate with the C-suite (CEO, CFO, CMO,

etc.) of the large enterprise client to align strategies and achieve organizational goals.
- Owns or actively participates in company-wide initiatives at a global level and contribute to

shaping the organization’s vision, mission, and strategic priorities and plays a pivotal role in

driving these initiatives forward.
- Serves as a mentor to new Managing Directors providing guidance and coaching.
- Acts as the main executive-level customer relationship holder and contact for major decisions

affecting the relationship, growth, delivery, and financial health of each account and / or develops,

deploys, and executes with key Syneos Health Stakeholders overall strategy for the geography

achieving agreed metrics, targets, and goals.
- Leverages, develops, and nurtures executive-level relationships with the key customers and

decision-makers, identifying, developing, and driving opportunities for growth and value creation.

Oversees relationships with large enterprise accounts and manages a sizeable book of business

that are critical to the company’s revenue and growth.
- Leads the development and execution of a robust strategic plan for each account working closely

with the Account Management Team and other internal stakeholders, aligning with the company’s

vision, mission, and values.
- Achieves account objectives through strong leadership of a matrix account team. Account team

members include sales, delivery leads, therapeutic area leads, proposals, contracts, finance,

quality, and delivery team members.
- The Account lead is accountable for exceeding/ achieving quarterly and annual targets to include

Gross Awards, Revenue, Profit, Operational KPIs, KQIs, Customer satisfaction/Customer loyalty.
- Develops and leads account governance oversight including Executive and Operationalgovernance forums. Sends regular Syneos Health updates, company updates, new solution,

thought leadership, webinars, conference updates.
- Account lead works with account support staff and delivery team to develop account specific

operating manuals and ways of working.
- Provides regular updates to the customer to ensure compliance with established quality

performance metrics, key performance metrics, benchmarks, financial performance, and

customer satisfaction.
- Ensures customer ecosystems are mapped and guides stakeholders through complex customer

decision making processes. The Account Lead understands customer company culture and work

processes and ensures those who interact with customers are briefed and understand the

nuances of collaborating with them.

develop and deliver on the customer’s requirements and expectations. Partners effectively with

Commercial business leads to identify commercial business offerings that can be leveraged to

drive differentiation to customers.
- Provides thought leadership and drives growth through innovation and challenging norms to

create new opportunities and compelling solutions.
- Directs the resolution of highly complex or unusual business problems that have a major impact

on the client’s long-term strategy, partnership, or Syneos’ reputation, balancing the customer and

Syneos objectives.
- Monitor market trends