Café & Bar Staff - Full Time

vor 2 Wochen

Hamburg, Deutschland The Baby Goat Vollzeit

Tasks
**Core Roles and Responsibilities**:
**Customer Service**: Provide exceptional customer service to all patrons, ensuring a welcoming and enjoyable experience.
- Food and Beverage Preparation: Prepare and serve a variety of coffee, beer, cocktails, and other beverages according to established recipes and standards.
- Maintaining Cleanliness: Maintain cleanliness and organisation of the cafe, bar, and dining areas, including regular cleaning of equipment and surfaces.
- Payment Handling - Processing payments from customers using the provided payment methods - cash and digital. Management of the cash draws.
- Menu Knowledge: Have a thorough understanding of the menu offerings, including ingredients, allergens, and preparation methods, to assist customers with their selections.
- Upselling: Proactively suggest additional items and upsell menu items to increase sales and enhance the customer experience.
- Compliance: Adhere to all health and safety regulations, food handling guidelines, and alcohol service laws to ensure a safe and legal environment for patrons and staff.
- Team Collaboration: Work collaboratively with other staff members to maintain a cohesive and efficient work environment.

**Requirements**:
**Required Skills and Abilities**:
Excellent communication and interpersonal skills.
- Strong multitasking abilities, with the capacity to handle multiple orders simultaneously.
- Attention to detail and ability to maintain high standards of cleanliness and hygiene.
- Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Knowledge of coffee brewing techniques, beer varieties, and cocktail mixing is preferred but not required (training will be provided).

**Qualifications and Key Features of the Role**:
Previous experience in a similar role within the hospitality industry is desirable but not essential.
- 1 year experience in a similar position
- Experience in either bar service/cocktails or cafe/barista service
- Food handling experience
- Must be of legal age to serve alcohol in the respective jurisdiction.
- A passion for providing excellent customer service and creating memorable experiences for guests.
- Ability to work effectively both independently and as part of a team.
- Positive attitude and willingness to learn and grow within the role and the organisation.

**Benefits**:
What can we offer you?
A permanent employment contract.
- A fun and sociable working environment.
- A contribution to your monthly Travel costs.
- Good tips and a monthly beer allowance.
- An insight to Craft Beer.

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