Team Lead Customer Service

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 14 countries in Europe, Australia, North America and South America.

If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place

**We make the dream possible. Be part of our dream team**

**Your Tasks**:

- Develop and implement customer strategies by translating customer feedback into actionable insights for the DACH markets, collaborating closely with your team and global teams.
- Lead, develop, and expand a high-performing team focused on creating brand promoters through exceptional customer experience, service, and analytics.
- Collaborate closely with the Country Manager to ensure a balanced approach between customer-centricity and business needs.
- Oversee and manage a diverse team of customer-focused professionals, fostering collaboration, knowledge sharing, continuous improvement, and successful delivery of ongoing and future projects.
- Build strong relationships with Production, Logistics, and Warehouse teams to create added value by balancing customer focus with business objectives, ensuring a seamless collaboration.
- Take ownership of projects, bringing a pragmatic approach and a hunger for impactful results.
- Enjoy full autonomy and decision-making power to drive customer excellence, building renowned customer operations and systems.

**What You Bring**:

- Relevant experience in a fast-growing environment or a strong interest in scalable, high-growth business models.
- Proven leadership experience with the ability to train, mentor, and support team development.
- Excellent language skills: German at C2 level and English at B2 level.
- Strong customer and service orientation, combined with excellent communication and teamwork abilities.
- Critical thinker with exceptional problem-solving skills and a strategic approach to addressing challenges.
- Solid technical understanding with the ability to quickly learn and adapt to new systems.
- A flexible and resilient team player, comfortable working in a fast-paced and dynamic environment.
- Proficient in complaint management, conflict resolution, and CRM software.
- Experience in account management, upselling, and product onboarding is highly valued.

**What we offer**:

- A dynamic international work environment in a rapidly growing company with many growth opportunities
- Central office location
- Hybrid work model (80% on-site | 20% remote)
- Ergonomic workstations and modern laptops
- Employee events (summer party, Christmas party, after-work gatherings)
- Access to the Corporate Benefits portal
- Employee discounts on PERGOLUX products
- Motivated and supportive colleagues who help each other
- Strong focus on professional development and skill-building
- Free drinks and snacks
- Employee referral program

For more exciting insights into the PERGOLUX culture visit our Linkedin or Instagram page

Pay: From 60.000,00€ per year

Möglichkeit zu pendeln/umzuziehen:

- Fulda: bereit sein zu pendeln oder vor Antritt der Stelle einen Umzug zu planen (Erforderlich)

Bewerbungsfrage(n):

- Bitte geben Sie Ihre Gehaltsvorstellungen auf Bruttojahresbasis für diese Position an.

Berufserfahrung:

- der Führung eines Teams: 4 Jahre (Erforderlich)
- Kundenservice: 3 Jahre (Erforderlich)

Sprache:

- Deutsch auf C2-Niveau (Erforderlich)
- Englisch auf B2-Niveau (Erforderlich)

Lizenz/Zertifizierung:

- Arbeitserlaubnis (Erforderlich)

Work Location: In person

Application Deadline: 05/11/2024