Junior Guest Experience Agent
Vor 2 Tagen
About numa
numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths.
Your mission
- Be responsible for all guest communications and reservations for all numa properties in the DACH region.
- Work hand in hand with the rest of the numa departments on complaint management, reporting any kind of issues, overbooking
- and relocation processes, etc.
- Be responsible for follow-up processes internally, with guests and other departments.
- Bring the desire to improve our processes and make them simple
- Flexibility to work on weekends
- Work remotely or in the HQ in Berlin
**Profile**:
- First experiences in Customer Support in a fast-paced work environment and/or in the hospitality industry
- Ability to empathetically comprehend and resolve complex issues
- Proven experience of good verbal and written communication
- Experience managing multiple tasks and finding out alternative solutions to unexpected problems
- Ability to execute tasks at short notice
- Willingness and ability to be hands-on when needed and work in team towards a common goal
- Fluency in German and English are required (C1 level). French nice-to-have.
Why us?
- Work in an environment where you, your work and ideas matter and have an impact
- We’re a hyper-growth Tech Start-up, backed up by leading VCs, that is taking off in Europe
- Flexible working hours
- Competitive salary and compensation
- Computer laptop and other office equipment
- Learning and development opportunities (workshops)
- DRV Card (Travel Industry Card)
- Gympass subscription (free gym & wellness)
- Family-friendly workplace
- Rapidly growing early-stage startup with huge potential for personal & career growth
- Experience our product: Stay in our locations and feel the product
- Build your own success story together with us
Alberto Laino Dominguez (numa group GmbH)
Jägerstr. 71
10117 Berlin
\
+493031193764
**Contact person**: Alberto Laino Dominguez - HR Coordinator
Alberto Laino Dominguez
\
+493031193764
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