Junior Guest Experience Agent

Vor 2 Tagen


Berlin, Deutschland numa group Vollzeit

About numa

numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths.

Your mission
- Be responsible for all guest communications and reservations for all numa properties in the DACH region.
- Work hand in hand with the rest of the numa departments on complaint management, reporting any kind of issues, overbooking
- and relocation processes, etc.
- Be responsible for follow-up processes internally, with guests and other departments.
- Bring the desire to improve our processes and make them simple
- Flexibility to work on weekends
- Work remotely or in the HQ in Berlin

**Profile**:

- First experiences in Customer Support in a fast-paced work environment and/or in the hospitality industry
- Ability to empathetically comprehend and resolve complex issues
- Proven experience of good verbal and written communication
- Experience managing multiple tasks and finding out alternative solutions to unexpected problems
- Ability to execute tasks at short notice
- Willingness and ability to be hands-on when needed and work in team towards a common goal
- Fluency in German and English are required (C1 level). French nice-to-have.

Why us?
- Work in an environment where you, your work and ideas matter and have an impact
- We’re a hyper-growth Tech Start-up, backed up by leading VCs, that is taking off in Europe
- Flexible working hours
- Competitive salary and compensation
- Computer laptop and other office equipment
- Learning and development opportunities (workshops)
- DRV Card (Travel Industry Card)
- Gympass subscription (free gym & wellness)
- Family-friendly workplace
- Rapidly growing early-stage startup with huge potential for personal & career growth
- Experience our product: Stay in our locations and feel the product
- Build your own success story together with us

Alberto Laino Dominguez (numa group GmbH)
Jägerstr. 71
10117 Berlin

\

+493031193764

**Contact person**: Alberto Laino Dominguez - HR Coordinator

Alberto Laino Dominguez
\

+493031193764



  • Berlin, Deutschland Numa Group Vollzeit

    **ABOUT NUMA** Hey! We’re numa. We’re a dynamic, diverse hospitality brand that’s offering uniquely designed apartments for the modern traveler. We specialize in the beauty of convenience and the delight of a design, with a totally digital guest experience and properties designed with intention. Numa properties are located in the most exciting and...


  • Berlin, Deutschland Grand Quarters Vollzeit

    We are a premium serviced apartment provider in Vienna/Austria and would like to expand our team. We are currently looking for a “Junior Guest Relations Agent” in Vienna, Austria. For this position you do not need any experience as we train you on the job. WE PROVIDE- Housing- Flexible job, where you can study and work- A complete training in the...


  • Berlin, Deutschland numa group Vollzeit

    About numa Bring some soul to travel. Whether you’re on a weekend trip or looking to work from anywhere, numa’s got you covered. Our apartments are located in the most exciting neighbourhoods and cities, with an emphasis on consistent quality, inspiring design and local heritage. Together with powerful in-house technology, we’re creating a digital...


  • Berlin, Deutschland Marriott International, Inc Vollzeit

    **Additional Information** **Job Number**24189189 **Job Category**Rooms & Guest Services Operations **Location**Berlin Marriott Hotel, Inge-Beisheim-Platz 1, Berlin, Berlin, Germany, 10785 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Professional German language skills are mandatory for this position.** *** Our jobs...


  • Berlin, Deutschland numa group Vollzeit

    About numa Bring some soul to travel. Whether you’re on a weekend trip or looking to work from anywhere, numa’s got you covered. Our apartments are located in the most exciting neighbourhoods and cities, with an emphasis on consistent quality, inspiring design and local heritage. Together with powerful in-house technology, we’re creating a digital...


  • Berlin, Deutschland numa group Vollzeit

    About numa Bring some soul to travel. Whether you’re on a weekend trip or looking to work from anywhere, numa’s got you covered. Our apartments are located in the most exciting neighbourhoods and cities, with an emphasis on consistent quality, inspiring design and local heritage. Together with powerful in-house technology, we’re creating a digital...


  • Berlin, Deutschland Marriott International, Inc Vollzeit

    **Additional Information** **Job Number**24189189 **Job Category**Rooms & Guest Services Operations **Location**Berlin Marriott Hotel, Inge-Beisheim-Platz 1, Berlin, Berlin, Germany, 10785 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **"If you take good care of your associates they will take care of the costumer and the...


  • Berlin, Berlin, Deutschland Habyt Vollzeit 35.000 € - 45.000 € pro Jahr

    About the roleHousing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate...


  • Berlin, Berlin, Deutschland Careers at Marriott Vollzeit

    German language skills are mandatory for this position. POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions....


  • Berlin, Berlin, Deutschland SPARK Europe GmbH & Co. KG Vollzeit 80.000 € - 120.000 € pro Jahr

    SPARK Berlin ist Europas Premium-Plattform für neue Formen der Gastkultur.Hier verschmelzen Business, Art und Lifestyle in einer Atmosphäre, die inspiriert und verbindet.Als Director of Guest Experience & Lifestyle übernehmen Sie die Leitung des gesamten Hospitality-Teams und prägen die Servicephilosophie eines Hauses mit internationalem...