Director People Services

**Summary**:
LI-Hybrid

Internal job title: Head People Services & Solutions DACH
Location: Munich or Nuremberg, Germany; Basel, Switzerland or Schaftenau, Austria

Take on a pivotal leadership role as Head People Services & Solutions (PS&S) DACH, shaping service delivery across Germany, Austria, and Switzerland. You’ll partner closely with Country People & organization (P&O) teams and PS&S Service Delivery to ensure operational excellence, drive continuous improvement, and foster a unified One P&O mindset. Acting as the key liaison for stakeholders, you’ll manage escalations, optimize resources, and lead a team of PS&S country leads to deliver high-quality, compliant services. If you’re an experienced leader who thrives in complex, dynamic environments and wants to make a region-wide impact, this is your opportunity

**About the Role**:
**Key Responsibilities**:

- Provide direction and guidance across departments and teams enabling One P&O mindset
- Promote efficiency and effectiveness through PS&S operational policies and procedures
- Monitor and analyze key performance indicators to identify PS&S areas for improvement and facilitate improvements where needed
- Ensure efficient use of PS&S resources and manage intake of requests for additional support on top of service catalogue
- Identify and develop strategies to enhance customer satisfaction
- Address escalations and resolve issues related to service quality and integration
- Maintain strong relationships with key clients and stakeholders
- Communicate with stakeholders in the countries in scope, including employees, managers, P&O and Country Leadership Team
- Provide regular reports on PS&S performance and progress towards P&O goals
- Manage change management processes and address new requirements from the business, as well as PS&S
- Identify opportunities and assess risks impacting PS&S organization (e.g. data and integration issues) in collaboration with PS&S compliance
- Act as country contact for audits, liaise with the right parties to ensure relevant workstreams/functions are included

**Essential Requirements**:

- Bachelor or Master degree in HR / Psychology / Business administration or other related field
- Significant working experience in Human Resources in a shared services environment (e.g. HR services, payroll, employee life cycle)
- Experience working in an international company with matrix structure
- Demonstrated leadership skills - experience in leading a team of experts
- Proficiency in English as well as German (written and spoken)

**Commitment to Diversity & Inclusion**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

In addition to a market-competitive base salary, we offer an attractive incentive program, a modern company pension scheme, childcare facilities, learning and development opportunities as well as worldwide career possibilities within the Novartis group. In accordance with Austrian law, we are obliged to disclose the minimum salary as stated in the collective bargaining agreement. For this position the minimum salary is € 85.704.64 year (on a full-time basis). The actual salary will be significantly higher, as we strive to maintain a competitive position in the market and consider your previous experience, qualifications and individual competencies.

**A**djustments for Applicants with Disabilities**:
Division

People & Organization

Business Unit

CTS

Location

Germany

Site

Munich (Novartis Business Services GmbH)

Company / Legal Entity

DE61 (FCRS = DE061) Novartis Business Services GmbH

Alternative Location 1

Basel (City), Switzerland

Alternative Location 2

Nuremberg (Novartis Business Services GmbH), Germany

Alternative Location 3

Schaftenau, Austria

Functional Area

Human Resources

Job Type

Full time

Employment Type

Regular

Shift Work

No