Senior Payment Operations Specialist

Job description

Every day, millions of containers are transported - and every third container is empty We solve that problem.

In the 1950s, global trade changed for good. The invention of the standardized container suddenly meant that transporting goods across the world became affordable. And with that, paved the way for globalization and global wealth. But contrary to the container, most surrounding processes have not been standardized nor innovated—and are still frustratingly complex, manual, and error-prone.

That’s why our ambition is to use technology to simplify the logistics of global trade, making the processes around the container as simple as the container itself. We do that by providing a neutral infrastructure that connects all logistics companies to remove friction and create economic opportunity.

Senior Payment Operations Specialist (f/m/d)

We are seeking an entrepreneurial, high-energy Senior Payment Operations Specialist to take ownership of running our client's payment-related processes. You will ensure the maximum integrity of the methods and collaboration between all involved parties. You will be the first point of contact for our clients and internal stakeholders for any client payment-related queries and work closely with Finance Leadership, Finance Operations (i.e., invoicing), Risk & Compliance, and Account Managers to guarantee invoice collection while providing outstanding service to clients. You will focus on continuously improving processes and work with our Finance Product team to automate workflows wherever possible.

**Requirements**:
Your responsibilities in a nutshell
- Own, create and optimize a stellar payment operations function that not only ensures efficient payment collection for xChange but also a straightforward process for our clients
- Be the trusted point of contact for our clients on all payment-related topics, helping to solve any issues or questions they have
- Share your creativity and initiative in improving all processes, making them scalable and bulletproof to match our growth
- Have a direct impact on our products and product development while working closely with our Finance Product Managers
- Support in building and leading a talented Payment Operations team that is ready to take xChange to the next level

What we’re looking for
- A strong understanding of payment operations and the ability to translate this into a scalable strategy
- Intellectual horsepower - You have a strong entrepreneurial mind and commercial approach; you think strategically and know how to base your decisions on solid numbers
- You feel at home in a fast-growth environment and understand the benefits and the challenges of it
- You have a high personal drive and are excited about establishing scalable processes
- You value integrity and trust in your approach as well as your teams - You are open and transparent in all communication and promote a culture of collaboration within the team
- You are a great communicator (our company language is English) and listener; you are passionate about the xChange mission and inspire and motivate the people around you

What we have to offer
- Ownership from day one & direct impact on the success of our company
- A dynamic and international team with ~60 nationalities across our 300+ team members & extremely flat hierarchies
- A highly scalable product with a proven product-market fit ready to change the industry & do something good
- An excellent working atmosphere with an open-minded and collaborative culture—plus a team of highly motivated & enthusiastic colleagues who can´t wait for you to join
- Significant degrees of freedom backed by an experienced team - It is a highly autonomous role well suited to someone who is a self-starter with natural leadership and coaching abilities.
- A fast-paced work environment and complex intellectual challenges from day 1
- It goes without saying: Regular team events and, of course, a wide variety of fruits and drinks in the office
- Attractive compensation—including a competitive equity package