Team Lead Operations

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
- We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on itJob title: Team Lead, Operations GSA

Department: Business Development & Operations

Manager: Operations Manager, GSA

With the Omnipod®-DASH® insulin management system as its flagship product, Insulet Corporation is one of the fastest growing medical device companies internationally and in the US. Insulet Corporation (NASDAQ: PODD) is an innovative medical device manufacturer headquartered in Massachusetts. Our mission is to make life easier for people with diabetes through the Omnipod® product platform. The Omnipod-DASH® insulin management system offers an effective alternative to traditional methods of insulin treatment. With a waterproof and tubeless design, the pod can be worn directly on the body and provides continuous insulin delivery for up to three days.

Job description

The Team Lead, Operations GSA (M/F/d) is an important part of our back-office team located in Munich-Laim for the DACH region (Germany, Switzerland, and Austria). She/he supports the Operations Manager in managing the day-to-day operations of the Munich back-office team and is thus responsible for the smooth processing of orders to the satisfaction of our customers as well as the continuous development of staff and processes. He/she reports directly to our Operations Manager, GSA.

Be part of an up-and-coming business and help us to actively shape it and become part of our success.

**Responsibilities**:

- Technical management of the back-office team in Munich
- Planning, prioritising, and monitoring daily business processes - from incoming mail to order processing and invoicing
- Developing and introducing a forecast planning system to better plan and structure future workloads
- Contact person and solution finder for the back-office team in any questions regarding order processing
- Continuous processing of errors in the operational process as well as training & further development of the back-office team to avoid them
- Continuous development of the back-office team in the context of customer correspondence to increase customer satisfaction through constant analysis of internal and external communication.
- Ongoing training and coaching of staff to ensure a high level of morale and motivation
- Preparation of optimisation ideas about quality, output, productivity, etc. as a basis for decision-making and subsequent implementation of the improvement measures
- Development and implementation of solutions for health insurance-specific requirements, both in terms of processes and systems, in close cooperation with the Operations Manager.
- Continuous evaluation of the implementation to identify and recommend new standardised and efficient ways of working.
- (Further) development of a (new) process organisation in preparation for an upcoming product launch
- Support in day-to-day operations in case of staff shortages

Required qualifications

Training and experience
- You have a degree in business administration/economics a comparable degree with at least 2 years of professional experience OR have at least 5 years of professional experience
- Experience in the fields of medical technology, pharmaceuticals/OTC, medical aids and/or consumer goods.
- Fluent German and English are essential.
- Knowledge of the diabetes market is a plus

**Skills**:

- Experience in managing small to medium-sized teams
- Strong communication skills, self-organisation, hands-on mentality, and pragmatism are necessary qualities for a successful job
- Initial experience in setting up and developing new structures and processes
- Very good communication and presentation skills
- Ideally experience in coaching and staff development
- Pleasure in working with new technologies for digitalisation and automation
- Convincing team player

What we offer
- Young and growing company with a collegial environment
- Responsible task with creative possibilities
- Modern workplace with flexible working hours
- Centrally located office in Munich with S-Bahn connection within walking distance
- Varied gastronomic/food offerings in the surrounding area

NOTE: This position requires on-site working (requires on-site office/plant/lab work). #LI-Onsite