Supervisory Information Technology Specialist

**Duties**:

- Serve as Chief of the Network Enterprise Center (NEC) Network Support Division with responsibility for installation, configuration, testing, implementation, and management of the communication systems en
- Responsible for operation and maintenance (OM) of all Unclassified/Classified/Coalition Network, Campus Area Network (CAN), Wide Area Network (WAN), Voice over Internet Protocol (VoIP) and Voice over Secure Internet Protocol (VoSIP) infrastructure.
- Prepare and present briefings to senior management officials on complex and controversial issues.
- Direct scheduled preventative and unscheduled demand maintenance in accordance with policy, guidance and directives.
- Serve as expert technical advisor on communications systems, classified/unclassified voice/data networks, video teleconferencing, and Multimedia systems.

**Requirements**:
**Conditions of Employment**:

- You will be required to provide proof of U.S. Citizenship.
- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- One year trial/probationary period may be required.
- Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19.
- Must be able to obtain and maintain Top Secret security clearance eligibility with access to sensitive compartmented information (SCI).
- Position requires that employee passes screening for illegal drug use prior to appointment and subsequent periodic drug screening thereafter.
- This position requires the employee to occasionally travel (approx. 10%) from the normal duty station.
- Must complete all DoD 8570.1-M, Information Assurance Workforce Improvement Program training and certification (baseline and computing environment (CE)) requirements within 6 months.
- This position requires periodic On-Call status.
- Lifting up to 40 pounds is required.
- In accordance with AR 690-11, this position may be designated as Emergency-Essential.

**Qualifications**:
**Who May Apply: US Citizens**Basic Requirement for Supervisory Information Technology Specialist (Network Services)**:
**Specialized and Other Experience**: One year of specialized experience which includes developing network organizational policies and/or procedures; configuring and installing new or existing network equipment, hardware and software; and performing site surveys in preparation for installation of network or voice services. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12).
- The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:
**(1) Attention to Detail**:

- Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.**(2) Customer Service** - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.**(3) Oral Communication**:

- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.**(4) Problem Solving**:

- Identifies problems; determines accuracy and relevance of information; uses sound judgment t