First Level Supporter Wanted

vor 2 Wochen

Herzogenaurach, Deutschland Lan IT 24 GmbH Vollzeit

Dear Sir or Madam,

We at LAN IT 24 (Germany) are currently looking for IT Supporters For Köln

**Start**: ASAP
**Duration**: 1 year (with option)
**Working hours**: Full-time (Mon-Fri)

Tasks
- Processing customer inquiries and problems in the area of IT support
- Recording and documentation of customer information and support tickets
- Initial contact and first analysis of technical problems
- Providing solutions and instructions for frequently frequently occurring problems
- Escalation of complex cases to second level support
- Monitoring systems and carrying out basic maintenance tasks
- Updating knowledge databases and creating instructions for customers
- Ensuring a professional and friendly customer service experience
- Tracking and monitoring customer satisfaction
- Assisting with the installation and configuration of software and hardware

**Requirements**:

- Expert knowledge of IT systems, networks and hardware
- Excellent communication skills (written and verbal)
- Good problem solving and analytical skills
- Customer orientation and friendly interaction with customers
- Time management and prioritization skills
- Willingness to learn and ability to undertake continuous professional development
- Ability to work and collaborate in a team

If you are interested, I would be pleased to hear from you.

Best regards

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