Front Office Agent

**Job Number** 22192018 **Job Category** Rooms & Guest Services Operations **Location** Heidelberg Marriott Hotel, Vangerowstrasse 16, Heidelberg, Baden-Wurttemberg, Germany VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **FRONT OFFICE AGENT (M/W/D)** Heidelberg Marriott Hotel **Live Fully - Get the best out of yourself, together with us** As a Front Office Agent (M/F/d) you are indispensable for an unforgettable guest experience. The first impression counts and the first impression is you They are the first and the last point of contact on site for our international guests and thus create impressions & moments. They are problem solvers, travel guides and assist our guests with words and deeds to make an overnight stay a unique experience. Together with your colleagues, you create moments and memories that remain unforgettable. One thing is certain: with us you will learn something new every day and grow with your tasks. Would you like to start a career at the world's largest hotel chain in one of the most beautiful cities in Germany? Would you like a workplace with a breathtaking view of Heidelberg's old town? Thenthis job could suit you perfectly Here you get the first insight: **Your role in our team** - Your workplace is the heart of our hotel, our Great Room and takes care of the smooth check-in and check-out of our international guests - As an expert in your field, you know what makes a stay unforgettable and show your experience daily in dealing with our guests - As a customer journey specialist, you do everything you can to make our guests' stay as unforgettable as possible andadvise them on all matters and concerns. - You are an Upsell and Enrollment King/Queen and thus contribute directly to the achievement of the departmental goals - You keep a cool head even in complicated situations and know how to deal with guest complaints through your expertise and find a solution - you know that you can also turn negative impressions into positive memories with the right attitude **This is what we want from you**: - First things first: You are a passionate host and your heart beats for the hotel industry - You want to develop every day, learn new things and be part of a familiar and ambitious team - A wrong order, extra requests or complex requests? You keep a cool head even in stressful situations - You have already gained experience in a similar guest-oriented position and/or have a hotel management training - Your communicative nature distinguishes you and you feel comfortable in both German and English **Would you like a little more?** - Live where others go on holiday - in the university city of Heidelberg you combine career and attitude to life - A familiar and diverse team from many nationalities with flat hierarchies and different competence focuses, in which you support each other and learn from each other - We want you to grow with us - that's why we support you in your development and offer individual career opportunities - First impressions count, so we offer a targeted on-boarding program - Celebrate the "we" feeling with employee & team building events, get to know your team even better and be there when colleagues become friends - We take care of your business outfit with free uniform and cleaning - Holiday & Christmas bonus as well as participationincapital-forming benefits - we also take over your Christmas bonus from last year - Our in-house canteen offers you at a low price: daily vegetarian options as well as fresh fruit, water, tea and coffee - We take care - with various wellbeing offers & our cooperation with the leading fitness provider "Pfiftzenmeier" - Would you like to experience something new? We offer transfer options to our sister hotels as well as special support within our cluster - Discounts on room reservations at more than 8,000 Marriott hotels worldwide, including for your friends and family **The beginning of a wonderful journey - with Marriott International** It is important to them to make a difference in the world. What better place to realize this wish than Marriott International? Under one roof, 30 well-known hotel brands in more than 130 countries unite to form the largest travel company in the world. Here you can meet people from different countries and make sure that they enjoy their stay in our hotels to the fullest. In doing so, you will gain valuable experience - both professionally and for your personal development. Grow with the opportunities we offer you and discover the variety of career opportunities in the hospitality industry. If you enjoy working with other people and are a natural when it comes to communication, then come to us and experience how fulfilling it is when your ideas are valued as much as your work. Welcome to our global family Have we aroused your curiosity? Get to know us even better: Our hotel: Follow our hotel on Instagram: Our hotel on LinkedIn: Mar