Visa Support Associate

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
- **Context**:_

Under the overall guidance of the Chief of Mission in Germany and the direct supervision of the KVAC Team Leader in Berlin, Germany, the incumbent will provide administrative support for day-to-day operations of the KVAC operated by IOM.
- **Core Functions / Responsibilities**:_

1. Provide **client service excellence **to applicants at all times, in full compliance with the Korean Ministry of Justice regulations and service standards.

8. Maintain a **professional appearance**, in uniform and migrant friendly demeanour at all times.

9. Immediately **inform management** of any problems or issues related to daily work, security issues, systems and software issues, complaints and make recommendations for improvement.

10. Perform **any other related duties** that may be assigned by the team leaders or KVAC management.
- **Required Qualifications and Experience**_

**Education**

University degree in Business Administration, Client Services, Social Science or a related field from an accredited academic institution; or an equivalent combination of education, training and experience;
Or

Completed University degree from an accredited academic institution, with at least two years of relevant professional experience in the field of migration

**Experience**
- Experience in migrant-related programmes OR visa related services;
- Experience in customer service or administration;
- Working and living experience in Korea as advantage.

**Languages**

Fluency in English and Korean is required. Knowledge of another official IOM language (French, Spanish) is an advantage.
- **Required Competencies**_

The incumbent is expected to demonstrate the following values and competencies:
Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: demonstrates willingness to take a stand on issues of importance.
- Empathy: shows compassion for others, makes people feel safe, respected and fairly treated

Core Competencies - behavioural indicators - Level 1
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

IOM’s competency framework can be found under the following link.
- **Other**_

IOM is committed to a diverse and inclusive environment.
- **How to apply**:_

Work Location: In person