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Lead Product Designer
vor 13 Stunden
**Description**:
We’re seeking a **Lead Product Designer** to own and evolve the design direction of our new mobile app—a core initiative driving the next phase of our company’s growth.. This is a rare opportunity to shape the future of a high-impact product from the ground up, influencing not just how it looks and feels, but how it performs and scales.
In this pivotal role you’ll collaborate closely with product, design, and company leadership to refine the current MVP and guide it toward long-term success.As the design lead, you will bring strategic thinking, systems-level design craft, and mentorship to elevate both the product and the team. From delivering a best-in-class mobile experience to amplifying design’s impact across the company, you’ll be in the driver’s seat.
**What you’ll do**:
- **Lead the end-to-end design** for our mobile app—evolving the MVP and launching high-impact new features that balance user needs and business goals.
- **Shape and drive design strategy** in close partnership with product leadership, using user insights, data, and market signals to define a bold vision and actionable roadmap.
- **Mentor and elevate designers** across the team, fostering a culture of growth, feedback, and design excellence.
- **Translate complexity into clarity** by aligning business strategy, technical constraints, and user behavior into a holistic and intuitive mobile experience.
- **Identify and drive new strategic opportunities**—from product innovation to process improvements, with measurable business and user impact.
- **Present and communicate design decisions** effectively across disciplines and leadership levels—ensuring alignment and enthusiasm for the work.
- **Champion design operations**, investing in tools, systems, and workflows to enhancethe quality, velocity, and impact of our design practice.
**Ideally, you’ll bring with you**:
(**Disclaimer**: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).
- A track record of **launching and scaling mobile products** that drive significant business outcomes.
- **Deep expertise** in user research, design systems, interaction design, and visual design for mobile platforms.
- A portfolio that demonstrates **exceptional design quality**, strategic thinking, and clear business impact.
- **Strong communication and storytelling skills**—you can bring people along, even in complex or high-stakes situations.
- Experience working in **cross-functional, fast-paced environments**, including collaboration with external engineering partners.
- Mastery of **Figma** and other modern design tools.
- A passion for **mentorship and helping designers grow**—through systems thinking, coaching, or leading by example.
- **Business-level fluency in English**.
**Why This Role Matters**
Our app is more than a product—it’s a strategic lever for our company’s future. As the **Lead Mobile Designer**, you’ll define how millions of users engage with our brand, while elevating design’s influence across the business. You’ll shape not just what we build, but how we build it and who we become as a design team.
**Perks and benefits**:
- Flexible benefits: gym membership, personal education or leisure travel subsidy.
- Childcare or public transportation subsidy.
- Annual travel allowance.
- Work from anywhere for up to 2 weeks/year.
- Language classes.
- Personalized progression plan.
- Internal training programs and knowledge-sharing events.
- Unlimited, free use of AirHelp’s services.
- Lunch subsidy.
- Access to mindfulness and well-being platform (Mindgram).
- Team days and Parties.
**About AirHelp**:
At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.
And there’s more AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals.
