Customer Service Representative Technical Support
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Customer Service Representative Technical Support / Network Administration (M/F/d)
CAREER SERVICE & SUPPORT SERVICE & SUPPORT
3. June 2024
As a specialist in technical support, you have experience in IT or electrical engineering and have very good computer and network skills. You will advise our international sales partners and end customers on all questions relating to the integration and operation of our IoT solutions.
You should be able to do this
You have a high affinity for IT in order to gain a deep understanding of the systems used
You have an apprenticeship in an IT or electrical profession
Analytical thinking, reliability and a high level of initiative as well as solution-oriented work also characterize you
Ideally, you have already gained experience in technical support and technical customer care
You have basic knowledge of CRM systems
You are fluent in German and English, any other language is an advantage
What you will do with us
Technical support and advice for our national and international customers
To this end, you organize and process technical support using state-of-the-art tools such as Jira, Confluence, TeamViewer, chat systems
You enter recurring product inquiries into our wiki system to provide our customers with assistance and optimize the support volume
You will also support the sales team with technical questions and project design
You conduct webinars with our customers and pass on sales-relevant information to the sales team
You are responsible for the technical support of our national and international customers for the complete Kentix portfolio
You will organize the technical support including the development and continuous improvement of the necessary processes and tools
You enter recurring queries about products in FAQs and documents in order to provide customers with assistance and optimize the support volume
You will also support the sales team with all technical questions and project design
You conduct customer training and live demos with our international customers and pass on sales-relevant information to the sales team
You also collect customer requirements, pass them on to the development department and thus contribute to the continuous improvement of Kentix products
You will be responsible for the administration and further development of the internal IT infrastructure
What you can look forward to
Exciting and varied area of responsibility in a young, dynamic team
An open company culture with flat hierarchies and short, fast decision-making processes
Structured induction training by experienced colleagues
Very independent and autonomous work with personal development opportunities
Committed and motivated team
Trust-based working hours and plenty of room for creativity
Modern workstations in an attractive office
Kentix GmbH is a profitable, fast-growing medium-sized company with a long-term perspective
Does this meet your expectations?
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