Customer Experience Specialist

Vor 2 Tagen

Frankfurt am Main, Deutschland Air Canada Vollzeit

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Whether assisting our guests at check-in or gate locations, our Customer Experience Specialists play an important role in ensuring that our flights are ready for a secure and ontime departure.
- Conduct customer check-in
- Assist customers at the ticket desk
- Handle customer queries at check-in, ticket desk and gate desk
- Support guests with special needs
- Assist pre-boarding guests and provide information on flight schedules and routes
- Act as Ground Hosts and Hostesses

**Qualifications**
- Strong customer focus gained through previous customer service experience
- Excellent interpersonal and communication skills combined with a strong commitment to teamwork
- Proven problem resolution skills and the ability to multi-task
- Accustomed to working within strict timelines in order to maintain on-time departures while ensuring Safety First at all times
- Available for shift work - early mornings, evenings, weekends and statutory holidays
- High school diploma or academic equivalent**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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