Principal - Project Management

Job Title:
Principal - Project Management

**Job Description**:

- We are looking for talent that wants to be a part of the transformative journey with us at Bristlecone _(

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ABOUT US:
Our transformative solutions in Digital Logistics, Cognitive Manufacturing, Autonomous Planning, Smart Procurement and Digitalization are positioned around key industry pillars and delivered through a comprehensive portfolio of services spanning digital strategy, design and build, and implementation across a range of technology platforms.

Bristlecone is ranked among the top ten leaders in supply chain services by Gartner. We are headquartered in San Jose, California, with locations across North America, Europe and Asia, and over 2,500 consultants. Bristlecone is part of the $19.4 billion Mahindra Group.

ROLE: Principal - SAP

ROLE DESCRIPTION:- The Client Delivery Manager is the main customer facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.What you will do. As Client Delivery Manager you will be responsible for the following tasks Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP, for technical managed services. Accountable for entire SAP ECS engagement across all lifecycle phases, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.- Setup proactive service plan and conduct regular service review meetings with clients operational and strategic topics. Act as an deescalation point for deliveryrelated topics Incidents, Service Requests and other customer requirements.- Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders. Oversee client onboarding activities, upgrade migration projects, and other service delivery initiatives. Support commercial change request management in the client lifecycle, perform contract compliance and risk management project and business risks.- Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams. Share knowledge across CDM community What you bringwith 10 plus experience in customer facing or project management or SAP Technical or functional experience along with managing customers.- Fluency in Germany is mandatory, English is secondary preference. Min. 5 years of working experience in Cloud technology or SAP related projects. Strong customer orientation with a focus on relationship, expectation and de-escalation management.-
- Ability to work effectively as a virtual member of a dynamic and dispersed team remote SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial. Meet your team ECS organization is a global organization and the regional CDM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction, we value internal knowledge sharing collaboration as well as make ECS organization a little better every day.

SOFT SKILLS- Excellent communication skills, verbal as well as written- Positive attitude with flexibility and maturity to work in a challenging client environment- Ability to drive project responsibilities in a dynamic and proactive manner- Ability to showcase three Mahindra RISE Pillars e.g. Accepting No Limits, Driving Positive Change and Alternative Thinking

EQUAL OPPORTUNITY EMPLOYER

Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Information Security Responsibilities:

- Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System.
- Take part in information security training and act while handling information.
- Report all suspected security and policy breach to Infosec team or appropriate authority(CISO).
- Understand and adhere to the additional information security responsibilities as part of the assigned job role.