Global Business Process Expert in Logistics

The 'Global Business Process Expert Logistics & Returns Management' contributes to designing and implementing processes and systems related to the logistics execution and returns management. S/he serves as a specialist in logistics providing process guidance and technical expertise in transportation management tangential systems like SAP SD, Logistics Execution, EWM & TMS.

Your Role- Support the global Order-to-Fulfilment (O2F) team within the business process management organization, reporting activities to the O2F Global Business Process Owner.- Define business requirements and translate them into functional specifications and system capabilities. Contribute to gathering, preparing, loading data and testing those system capabilities.- Design, align, maintain and optimize business processes for logistics to fulfil customer commitments through sales orders: plan logistics, coordinate with internal departments to prepare orders, dispatch goods and issue necessary documentation and confirm deliveries (proof of delivery).- Design and implement processes for optimized management of chemical product returns, ensuring efficient handling of customer incidents, including incorrect deliveries, product quality complaints, or replacement requests.- Document processes, develop and disseminate training content, and support audits and quality certifications.- Execute workshops to conduct fit-gap analysis on processes and system capabilities.- Document functional specifications and write user stories as input for system development.- Process functional unit tests and support user acceptance testing.- Contribute to the development of change management and training strategies.- Drive adoption vs adaption workshops, assist stakeholders with process adherence and system operations.- Define and analyze metrics / KPIs / tools to monitor process adoption and performance.- Communicate effectively with internal and external stakeholders. Interact with key users/business experts to share information on global processes, validate, identify gaps, and check feasibility.

Your Profile- Extensive professional experience in logistics and returns management, including ERP systems, preferably SAP (SD, LE, MM-IM, EWM, TMS). Experience with SAP ARM (Advanced Returns Management) is valued.- Thorough understanding and experience with logistics and returns management processes and end-to-end process definition & design (M2O, O2C). Experience in SAP Signavio is a plus.- Experience in promoting and deploying changes in corporate organizations.- Proven ability in teamwork, project management, multidisciplinary team coordination, and training.- Clear thinker who can piece together functional requirements, processes, system capabilities and data flows.- Critical thinking and proactive approach to problem-solving. Strong analytical skills.- Open-minded self-starter, proactive, and collaborative.- Can inspire and motivate team members and stakeholders.- Strong written and oral communication skills for interacting with global and local stakeholders. English language required.- Brenntag operational experience is a plus.- Willingness to travel.

Our Offer- Exciting professional tasks and challenges in a diverse and secure working environment with the world market leader in the chemical distribution industry and DAX listed company- Our personalized onboarding program, guarantees that you will be off to a quick start- Dynamic multicultural work environment- Mobile working option: your professional and private life can be combined even better- A competitive remuneration package awaits you.

Brenntag TA Team