Desktop Support Team Lead Role

vor 18 Stunden

Stuttgart, Deutschland BrainoTech IT Solutions Vollzeit

Job Description Document Ver 1.0 Everest-TAF- Program

**JD ID **TAF_JD_CISMFG_Workplace_ **EUC_Lead**

**Role (L1/L2/L3/Service**
Technical SME

**Lead/Tech Lead/Architect)**

**Position **Infrastructure - Tech Lead / Consultant

**Academic Background **Bachelor of Engineering / Technology / Science

**Overall Experience (in yrs.) **8+ years

**Location **Onsite / Germany
- 8+ years of experience supporting Microsoft systems (Windows

7, 8.1,10) in IT Infrastructure function.
- Previous experience of leading a team.
- Must have knowledge of Microsoft desktop operating systems
- Must have knowledge of PC hardware architecture

Office, virus scan, Ghost, etc.)
- Hands on experience in SCCM environment and OS deploy
- Experience in Share File, Surfhub for required roles

**Technical skills (Required - ** **A solid understanding of TCP/IP, DNS, DHCP and other networkMust to have) **fundamentals
- Good understanding of other IT disciplines, (i.e Messaging,

Server operations, etc.)**
- Should have good understanding of Microsoft Acrive Directory,

Patch management, DHCP and DNS
- Should have good understanding of user profile management
- Proven Customer Service skills
- Excellent written and oral communication skills
- Experience in Scripting languages like powershell
- Excellent written and oral communication
- Awareness of latest technologies and trends
- Knowledge of agile methodologies

**Technical skills (Required -**
- Must have the ability to identify and instill industry best practices.

**Nice to have)**
- Proven Customer Service skills
- Excellent written and oral communication

**Language skills needed **English
- Client management

**People skills**
- People management

1

Job Description Document Ver 1.0 Everest-TAF- Program
- Create deep client impact

**Soft skills ** **Execution excellence**

**Area of responsibilities Skill Level**

The role is expected to carry out following function/activities as part of this job.
- Point of Contact for escalated IT Incidents and update Client on ETA /Resolu
- tion/Workaround.
- Point of Contact for IT Teams and Vendors at client and Infosys.
- Point of Contact for future Infrastructure Enhancement and requirement gath
- ering.
- Coordinate with IT teams at client environment for Incident resolution and Pro
- ject Implementations
- Manage IT Service Delivery at onshore Locations Expert
- Coordinate with Offshore IT Team.
- Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
- Work with PMO on short/long term IT Project implementations
- Work with Delivery SPOCs and client Business users on IT requirements
- Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
- Vendor Contract and License Management
- Implement Service improvement and Transformation initiatives

2

**Salary**: From 4,500.00€ per month

Ability to commute/relocate:

- Stuttgart: Reliably commute or planning to relocate before starting work (required)

**Language**:

- German (required)

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