Information Technology Desktop Support
vor 1 Tag
Responsibilities
- Provide first-level support to end-users for hardware, software, and network issues.
- Install, configure, and maintain desktop systems and peripherals.
- Troubleshoot and resolve technical problems promptly.
- Document incidents, solutions, and maintain accurate records.
- Assist in the setup and configuration of new equipment.
- Ensure timely resolution of user queries and issues.
- Communicate effectively with end-users to understand their needs.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience in technical support or helpdesk role.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Commitment to providing excellent customer service.
Skills
- Windows OS
- Microsoft Office Suite
- Active Directory
- Networking basics
- Hardware troubleshooting
- Remote desktop support tools
- Ticketing systems
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