Service Operations Specialist
vor 2 Wochen
Our client is an international medical devices company focused on women’s health. With a presence globally and more than 5,000 employees globally, they are now growing their team further in Germany.
We are recruiting a Service Operations Specialist - w. German, French and English for the DACH region. The role is to be based in their new German HQ in Berlin.
**Service Operations Coordinator (M/F/d) - German, French & English**
Permanent, full time contract // Berlin
As the new Service Operations Coordinator, it will be your responsibility to provide administrative support in the areas relating to the services of the medical devices. This will include working closely internally with the Field Service Engineers, sales team and clients. You will be covering the DACH region and deal with customer and colleagues in German, English and French.
**Your new responsibilities will include**:
- Managing and overseeing new contracts as well as contract renewals
- Provide customer support and professionally respond to enquiries
- Support the Field Service Engineers with administrative duties
- Manage and update the ERP system
- Managing documents and reporting in regards to the service cases
**Your qualifications and experiences**
- Ideally experience working in a similar administrative role. This can include order management, claim management, supply chain support, customer service, sales administration etc.
- Ability to problem solve
- Reporting skills - ability to use an ERP system
- Good MS Office know-how
- Good documentation skills
- Good planning and time management skills
- Fluent German and a good level of French and English
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