Operational Risk Management Lead

JPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences.

Operational Risk is a second-line of defense function that, together with Compliance colleagues, maintain oversight of the firm's operational risk management activities through independent assessment and challenge of the business risk management practices.
**Role And Responsibilities**

You will be responsible for the independent oversight of operational risk management practices in several business groups such as Customer Onboarding, Payments, Servicing & Operations, amongst other areas. This will include interactions with Business (e.g., Product Development, Control Management), Compliance, Legal and other Risk colleagues.
- Lead the Operational Risk coverage of selected products, building positive business stakeholder engagement and promoting a strong operational risk management culture
- Represent Operational Risk in business working groups, assessing the risk impact of future implementations and influencing risk-based decision making ahead of program conclusion
- Independently assess change management processes and new business initiatives to identify risks, challenge the proposed control environment, and recommend approval (or not) of the initiative
- Conduct deep dive reviews of areas of emerging risk or potential control gaps to identify issues for the business to remediate; document and share analysis with business stakeholders
- Engage with global horizontal risk programs (e.g., Business Resiliency, Third-Party Outsourcing, Data Management) to ensure that business practices remain in line with firmwide changes
- Perform the Independent Second Line Risk Assessment for the operational risks in business units, regional and legal entity levels using both qualitative and quantitative means
- Plan and execute targeted monitoring activities leveraging data analytics and business metrics to identify negative trends and potential control gaps
- Design and oversee the execution of combined Operational Risk and Compliance testing activities
- Review operational risk events that resulted in financial losses to assess and challenge root cause analysis, recurrent themes and remediation, and drive value-added changes
- Prepare materials for regional control committees / forums to promote business awareness of the outcomes of Operational Risk activities
- Support Operational Risk engagement in regulatory deliverables (e.g., BaFin, ECB), including targeted exams
- Promote cross line of business consistency and adoption of best practices collaborating with other Operational Risk colleagues, as well as control functions such as Investment Risk, Legal, Compliance

**Minimum Skills, Experience and Qualifications**
- Extensive knowledge of the German banking sector, preferably in Risk, Compliance, Audit and/or Control Management functions
- Strong understanding of regulatory requirements associated with German banking
- Self-motivated, driven and inquisitive
- Excellent interpersonal and influencing skills with the ability to establish credibility and strong partnerships with business stakeholders
- Excellent written and verbal communication and presentation skills both in German and English

**Additional Skills, Experience and Qualifications**
- Strong analytical skills and proven ability to identify potential process and control issues
- Ability to multi-task, prioritize and thrive in a fast-paced and evolving environment
- Passionate and capable of learning in a changing environment while delivering results

**We Offer**
- Supportive environment to combine work and family requirements: flexible work arrangements, plus special support for working parents in emergency situations with free emergency childcare services
- Financial stability: competitive salaries, pension provisions via the BVV and our very own pension plan as well as an accident insurance
- Personal wellbeing: a range of offers available - from on-site medical checks and vaccinations to educational sessions, plus the option to increase your vacation entitlement to more than the standard 30 days pa
- Create a workspace where you can be yourself: you can get involved in our local philanthropic agenda as well as join employee networking groups
- Build your career: benefit from our bespoke mentoring program and a broad range of learning and development offerings

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clien