Head of Operations

**Our Mission**:
At Circus (Xetra: CA1), headquartered in Munich with offices in Berlin and Hamburg, we are pioneering global developments in on-demand autonomous food production. From culinary creation to production and operations, everything is powered by seamlessly integrated robotics and transformative AI.

Our foundation lies in groundbreaking advancements in robotics, driven by artificial intelligence — the long-missing link in realizing fully autonomous food automation. The time has come for a new status quo: just as autonomous vehicles are reshaping our cities and daily lives, we are redefining the entire experience of food.

Our team brings together leading minds in Robotics, AI, Engineering, and Culinary, working closely with industry-leading partners to revolutionize how food is prepared, accessed, and experienced.

Join us as we shape a future where the art of cooking meets the science of technology — and where food becomes something fundamentally new.

**About the Role**:
As Head of Operations, you will develop and lead our operational strategy to successfully roll out our robotic kitchens across enterprise customer sites in Germany. You will coordinate location launches, manage pilot projects, and optimize processes - serving as the central interface between field operations, tech, and product.

This role is hands-on and impact-driven. You’ll be working closely on-site with customers, leading your team, setting operational standards, and ensuring our technology scales reliably, smoothly, and with real-world impact.

**Your Daily Business**:

- Design and implement a scalable, Germany-wide rollout strategy for new customer locations and pilot projects
- Coordinate and support all aspects of logistics, setup, installation, and system activation
- Independently manage pilot projects, including customer communication, feedback loops, and continuous improvement
- Establish clear SOPs and develop key operational metrics (e.g. time-to-go-live, customer satisfaction, system performance)
- Ensure smooth handovers from implementation to daily operations
- Solve operational issues on the ground and ensure high service quality during rollout and piloting
- Collaborate closely with Product, Engineering, and Customer Success to translate requirements into actionable workflows
- Build, lead, and develop an agile, highly engaged field operations team
- Represent our company at customer locations - professional, solutions-oriented, and empathetic

**Base Qualifications**:

- Strong hands-on mindset and experience in dynamic, fast-paced operational roles (e.g. within Q-Commerce, Food service or grocery delivery / operations)
- Proven experience in opening and scaling customer locations, ideally in a scale-up, food tech, or tech-driven environment
- Excellent communication and organizational skills in German (native or fluent)
- Structured and resilient - able to manage multiple projects and stakeholders in parallel
- Confident working at the interface between customers, technology, and internal teams
- Passion for tech, new processes, and creating tangible impact with customers
- High willingness to travel across Germany
- Based in Munich or open to relocating there in the near future
- Native-level German and fluent English skills

**Preferred Qualifications**:

- Experience in field training and customer onboarding
- Hands-on involvement in hardware installation and site setup, ideally in foodservice or retail environments
- Familiarity with service operations, including maintenance workflows and issue resolution
- Solid understanding of compliance and safety protocols, especially within food services and structured on-site environments
- Background in automation tech, or commercial kitchen systems

**Our Offer**:

- ** Competitive Compensation**: Receive a competitive compensation package with offered stock options for full-time employees.
- ** Work-Life Balance**: Enjoy regular team events, a hybrid work setup and unlimited vacation days, along with a corporate pension plan.
- ** Personal Development**: €500 personal annual training budget, access to internal trainings, and strong growth opportunities in a fast-paced environment.
- ** Mobility**: Benefit from a €50 monthly mobility or expense budget, a subsidized Dance Mobility Subscription for E-Bike/E-Moped or via JobRad.
- ** Well-Being**: Access discounted Urban Sports Club membership and Wellhub for a wide variety of health and well-being offerings.