Team Lead Customer Service

**talentrakete is recruiting on behalf of **Log4Chem**:
Log4Chem is the leading provider of 4th party logistics solutions, acting exclusively for the European chemical industry. We do not operate our own transport assets, this gives us independence and neutrality in designing, implementing, coordinating and managing the optimal transport solution for each customer.

**Don’t just do it **⎻ **improve it: That’s what drives us**

We develop and optimise individual solutions, respond to challenges and plan proactive improvements. In this way, we achieve cost savings for our customers and at the same time, thanks to optimised capacity utilisation, cost efficiency for our suppliers.

To achieve this, we have deliberately built up a qualified and specialised team of 23 employees from 12 nations. This diversity provides better services with different ideas:
Transport experts for chemical products, general forwarders, process and supply chain specialists ⎻ the combination of know-how from different areas of responsibility is the secret of our success. We are united by the passion to be successful and to achieve the best results ⎻ individually and as a team.

**For our further organic growth, we are looking for you to lead our operations team**:
**Your six team members plan, coordinate and monitor out customers’ shipments until they reach their destination with passion and commitment down to the smallest detail.**

**SHAPING - LEADING - GROWING **⎻ **Make a noticeable difference with us**:

- You ensure outstanding service quality and high-performance processes.
- Your customer service skills and your operational excellence strengthen the success of your team and the valueable relationship with our satisfied customers.
- Your business intelligence and your passion in shaping the future produce smart solutions for complex challenges, from daily routine up to strategic projects. In close cooperation with the branch manager and the managing director.

**What you can expect from us**:

- You can look forward to an inclusive work culture in which all voices are heard and every team member contributes.
- Your team will be inspired by your motivation and enthusiasm for excellence in customer service and operations.
- In our ultra-flat hierarchy you will find room for your vision and ambition.
- Your can-do mentality, finding answers instead of asking questions and driving continuous improvements will enable you to explore new heights with us.
- Two days a week working from home, on three days your team needs you on site in our light-flooded, loft-like office near the train station in Pulheim.
- Flexible working hours are naturally possible within the framework of business requirements.
- In our diverse, interdisciplinary team and in our international business relations, we communicate in English on a daily basis.

**JOB ROLE IN DETAIL**

**What you achieve for us**:

- You take responsibility for the smooth running of our customer service and transport planning, control and monitoring.
- You support your team daily in operational work and customer contact.
- You integrate measures for the management, analysis and optimisation of work processes and design efficient operational procedures.
- You are the contact person for your team, who discuss ongoing tasks, difficulties and solutions with you.
- You take part in customer calls and act in close exchange with the branch manager.
- Your work and your input support us in the development of key accounts and in the expansion of our long-term customer relationships.
- You enable your team to work excellently and achieve optimal results.
- You contribute your commercial know-how to special projects at top management level.

**What you inspire us with**:

- You score with excellence in customer service, process optimisation and communication ⎻ and have already proven this extensively in your professional career.
- Thanks to your academic background, you are ideally familiar with logistics and supply chain management, but at least with commercial processes and key metrics.
- You set the right priorities and have outstanding organisational and communication skills.
- You have initial management experience or in the operational control of teams or of projects.
- You have experience with various software systems, especially MS Office, and consider yourself an expert in MS Excel..
- You are an all-rounder and team player with an open ear for your team.
- You are result-oriented and like to take the initiative.
- We expect you to be fluent in written and spoken English and German, as well as your passion for sales, service, support, quality ⎻ and your enjoyment of challenges.
- Equality - Diversity - Inclusion are a matter close to our hearts every day. We live these values ourselves. And we make sure that our clients as well as business partners do too.
- We are committed to selection procedures that are fair for all: regardless of personal characteristics, life experi