Customer Success

vor 1 Woche

Berlin, Deutschland Enterprise Bot Vollzeit

Enterprise Bot is the leading GenAI, Conversational AI, and automation software company in Switzerland. We are on a mission to become the #1 AI-driven automation software provider in the world within the next five years. With the best technology in the market compared to our competitors, we are in a rapid growth phase and seeking a passionate Senior Solutions Engineer to join our team.
Tasks
Your Role in a Nutshell
You won’t just support clients—you’ll elevate them.
What You’ll Be Doing
Onboarding Navigator & Relationship Architect
- Guide new clients into our AI universe—ensuring smooth onboarding, integration, and trust-building from day one
- Become a strategic partner, not just a point of contact

Conversational Design Champion
- Translate business needs into effective conversation flows (no coding needed)
- Build and maintain AI knowledge bases using prompt engineering and smart design practices
- Ensure dialogues feel human, natural, and valuable

Feedback Loop & Quality Analyst
- Analyze bot errors and user data, propose improvements, and boost conversational performance
- Channel client feedback to shape our product roadmap

Project Manager & Client Champion
- Own and drive AI project execution: timeline, quality, communication—everything
- Be the client’s voice internally and their trusted expert externally

Growth Scout
- Collaborate with sales to uncover upsell and renewal opportunities
- Track key metrics that prove the ROI of our solutions

**Requirements**:

- Native fluency in German or Swiss-German, and excellent English; ideally also excellent French
- 3-5 years in a Customer Success, Project Management, or Conversational AI role—SaaS experience a huge plus
- Confidence in managing both human and digital conversations
- Excellent communication and analytical skills—you love simplifying the complex
- A collaborative mindset with independence to own your tasks
- Curiosity for AI, technology, language, and all things innovative
- Bonus if you’re familiar with prompt engineering or have experience designing flows without code

**Benefits**:

- Work with leading brands on cutting-edge conversational AI
- Be part of a team that values innovation, autonomy, and collaboration
- Competitive salary and flexible working options
- Fun team culture, virtual and in-person get-togethers
- Big startup energy: fast growth, high impact, real ownership
- If you’re passionate about turning tech into real value, love crafting smart conversations, and thrive on building strong client relationships—this role is your next adventure.

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