German Speaking Medical Information Specialist

Company Description

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

**Job Description**:
The Medical Information Specialist (MIS) position is part of the ProPharma Group Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.

Essential Functions Include:

- Fully functional member of the Medical Information Contact Center.
- Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and ProPharma Group internal policies and practices.
- Accurately identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner within required timeframes per government regulations, ProPharma Group Standard Operating Procedures (SOPs) and client working practices/instructions.
- Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature and other data (e.g. internal clinical data, post-marketing surveillance data). Assists with writing custom responses utilizing this data.
- Performs follow-up with inquirers at request of client.
- Participates in project lead/client activities as appropriate.
- Assists and/or performs literature evaluations including Periodic Safety Updates, Literature Summaries and other medical writing projects as needed.
- Assists in providing training support to department new hires.
- Assists Medical Information Coordinator in providing full and compliant documentation per SOPs.
- Provides after-hours coverage on a rotated basis.
- Adheres to company and country-specific privacy policies.
- Other activities as assigned.

**Qualifications**:

- Life Science Degree
- Required: Customer service or healthcare experience
- Bilingual (German and English). German skills must be mother tongue level.
- Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards.
- Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability.
- Ability to correctly identify inquirer’s question(s) and formulate and communicate an accurate response utilizing multiple resources for information which may require scientific interpretation.
- Excellent interpersonal skills including empathetic customer service skills.
- Ability to multitask with attention to detail within restrictive timeframes.
- Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
- Ability to organize and prioritize in quickly changing environment within resource constraints.
- Receptive to constructive feedback.
- Ability to effectively work independently and as part of a team.
- Professional telephone etiquette; active listening and pleasant speaking.

Additional Information

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.