Working Student

**We help the world run better**

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**What you'll build**

As a Working Student (f/m/d) focused on Net Promoter Score (NPS) and Product Success for the SAP Customer Experience Product Engineering organization, you will support our efforts to gather and analyze customer feedback, contributing to the improvement of our CX product portfolio and overall customer satisfaction.

This means in detail:

- Analyze and visualize data using tools such as Excel, Power BI, SAP Analytics Cloud, and PowerPoint to support informed decision-making
- Create presentations and reports for management to highlight key findings and recommendations
- Maintain up-to-date filing and reference systems to ensure information is organized and easily accessible

In addition to these core responsibilities, you will also support our team in managing the Innovation Management Portal, assisting with various administrative tasks related to the portal to ensure smooth operation and alignment with our innovation goals.

**What you bring**

- Student (f/m/d) at a University or a University of Applied Sciences
- Preferred fields of study: Business Administration, Management, Sales, computer science, social studies (communication, psychology)
- Computer skills: MS Office, Power BI
- Language skills: Fluent in English, German or any other language is a plus
- Soft skills: Analytical mindset, team player, expert in organizing, creative, time management, excellent communication skills, attention to detail, high level of personal commitment, flexibility, reliability
- Others: Problem solving skills
- Onsite at Munich offices at least once a week is required

**Where you belong**

You will work closely with the CX Product Success team to ensure that our offerings align with customer expectations.

Championing product success through strategy evangelism and customer-centricity by actively listen to our customers and partners to continuously improve the CX product portfolio and satisfaction based on their feedback. We aim to build strong partnerships with our strategic customers and partners, evangelize CX strategies internally and externally, and deliver an experience that exceeds expectations.

Main Team Responsibilities:

- Voice of the Customers and Partners
- Customer Insights (NPS & C-SAT)
- CX Strategy Evangelism
- Strategic Customer Programs- This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers._
- #Workingstudent #Werkstudent #Germany #Deutschland #Student #LIHybrid #SAPGermanStudentsCareers #SAPNextGen_

**Bring out your best**

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 440693 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time | Additional Locations: #LI-Hybrid