Helpdesk Support Specialist

Vor 3 Tagen

Wiesbaden, Deutschland Envistacom Vollzeit

**Job Title**: Helpdesk Support Specialist (GmbH / Non-TESA)

**Job Location**:Wiesbaden, Germany
- Update: This position supports a US Military customer and may have a 24 x 7 support requirement which could include an Extended Workweek (EWW) or Shift Work during other than normal duty hours._

**_This position requires SECRET Clearance_**

**Responsibilities**:
- Provide basic Command, Control, Communications, Computers and Information Management (C4IM) Service Support.
- Support end-users with Microsoft Windows NIPRNET/SIPRNET desktops, laptops, printers & scanners.
- Process NIPRNET, SIPRNET & VPN account requests.
- Primary point of contact for processing VIP 119/trouble tickets assigned to the USAG Information Management Office (IMO) group by the Enterprise Service Desk or the Servicing Signal Battalion.
- Maintain NIPRNET and SIPRNET Microsoft Active Directory (AD) user and computer accounts by creating, modifying, or updating properties or groups.
- Coordinate with the ETNOSC AD Team or the ESD, as necessary, to troubleshoot AD issues. Includes creating or update existing 119/trouble tickets.
- Enter daily work in an internal contractor ticketing system and ITSM.
- Install and configure Army NIPRNET/SIPRNET images on computers.
- Perform hardware/software additions, moves, and changes.
- Support VTC requirements as necessary (setup meetings, monitor, troubleshoot).
- Participate in mobility administration as needed by the organization (iPhones).
- Analyze system faults, troubleshoot, and run diagnostic tests on hardware to detect problems and establish and maintain records on repairs, downtime, changes and updates.
- Provide weekly and monthly status reports documenting work performed.

**Job Requirements**:

- Active Secret Clearance Required

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