Centre of Excellence

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

**About the role**:
The **Centre of Excellence (CoE) Lead**for Germany will drive & execute strategic initiatives aimed at enhancing efficiency, customer satisfaction and employee experience.

This role focuses on process improvement, process standardization, digital transformation and the effective deployment of tools and best practices. The CoE Lead will collaborate closely with local teams achieving their objectives. Prioritizing and preparation of change requests for the international Smart Automation & product teams. This position ensures the successful implementation of the company's strategic goals.

**What do we have to offer?**
- A dynamic environment: flexible working hours and working from home
- 30 days of vacation per year plus Christmas Eve and New Year's Eve as additional days off
- Stable employment conditions: permanent employment contract (after a 6-month probation period)
- Free language courses (during your working hours)
- Company health insurance with an additional annual health package worth €600
- Company pension plan
- Capital-forming benefits
- Bicycle leasing through Job Rad
- Corporate benefits with discounts and benefits from over 800 top brand suppliers
- Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
- Referral program
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx

**Which tasks can you expect?**

**Process Improvement and Digital Transformation**:

- Identify and implement opportunities for process automation, standardization, and improvement using digital tools and AI solutions
- Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency across operations.
- Roll out new tools & technologies and ensure their seamless integration into workflows, focusing on improving employee and customer experiences.
- Develop and deliver training programs to maximize tool adoption and proficiency among employees and customers.
- Collaborate with product teams to enhance existing offerings or to find new solutions tailored to customer needs.
- Focus on process standardization and elimination of non-value added work

**Strengthening the Operating Model**:

- Implement lean methodologies to streamline operational processes and eliminate waste.
- Manage transitions of tasks to centralized hubs, ensuring smooth integration and operation.
- Establish certification programs to uphold high standards of service delivery.
- Identify and execute strategies to drive business growth and scalability.

**Enhancing Customer Experience**:

- Gather and analyze customer feedback to identify areas for improvement with the support of tools.
- Develop and implement initiatives to enhance customer satisfaction and loyalty.
- Collaborate with customer service teams to ensure a consistent and positive customer experience.**Supporting Market Objectives and Strategic Rollout**:

- Set up project planning, incl. definition of milestones & define success criteria to measure results (expectations vs outcome) and set up business routines to track those
- Facilitate the rollout of the company's strategic initiatives (e.g. SDW HR), ensuring alignment with local market needs.
- Monitor progress and provide regular updates to stakeholders on the status of initiatives
- Partner with local and International COE leaders to support them in achieving their targets (best practices)

**What do you have to offer?**
- Bachelor’s or master’s degree in Bbusiness Administration, Management, or a related field.
- Proven experience in leading process improvement and digital transformation initiatives.
- Strong understanding of lean methodologies and experience in implementing them.
- Excellent project management skills, with the ability to manage multiple initiatives simultaneously.
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
- Analytical mindset with strong problem-solving abilities.
- Experience in developing and delivering training programs
- Strategic thinking skills and the ability to keep the big picture in mind
- Change management capabilities to guide teams through transformations
- Proactiveness and strong execution skills, combined with a structured way of working
- Teamwork and facilitation skills, e.g., in workshops or interdisciplinary projects
- Customer orientation, espe