Product Quality Assurance Specialist

**ABOUT US**

Unzer is a leading European fintech company with a mission to simplify international payments for e-commerce and retail businesses. Our brand was formed from 13 companies that now contribute to building a unique product covering the entire payment flow.

At Unzer, we are driven by the belief that customers should enjoy a seamless shopping experience, no matter where they choose to shop. We are a team of over 700 experts of 55 different nationalities, dedicated to creating a state-of-the-art unified commerce platform. Our goal is to enable businesses to delight their customers with a seamless payment experience.

Whether you're a tech enthusiast, payment expert, or a dedicated support professional, we are looking for individuals who are passionate about making a difference.

**Our offices**: We are based across Austria, Denmark, Germany and Luxembourg with a HQ in Berlin.

**ABOUT THE TEAM**

The department CPTO - POS is a part of Unzer Group, and it’s a leading all relevant POS product topics. We are working closely together with multiple different teams and systems for merchant onboarding or management, test API integrations or ensure the successful deployment of new features.

As a Product Quality Assurance Specialist (POS) (M/F/d), you will play a key role in supporting the quality assurance of both hardware and software Point of Sales - POS products. You will work closely with multiple systems for merchant onboarding and management, test API integrations, and ensure the successful deployment of new features. You will collaborate with developers and various teams, provide documentation, user support, and training, and contribute to continuous improvement in product quality and team communication. At the same time, you will have the opportunity to work on exciting key account projects in order to integrate the best possible Unzer product solution.

**What your work will look like**:

- You will play a key role in supporting the quality assurance of both hardware and software Point of Sales - POS products as well as collaborate with developers and various teams.
- We are responsible for the right POS documentation, user support, training and contribute to continuous improvement in product quality and team communication.
- At the same time, you will have the opportunity to work on exciting key account projects in order to integrate the best possible Unzer product solution.

**What you need to be successful in this role**:

- Test and validate new payment terminal hardware and software releases
- Test API integrations with Network Service Providers (NSPs), requiring familiarity with JSON
- Deliver presentations and training sessions about new features and product solutions to internal and externals
- Communicate effectively with cross-functional and developer teams
- Support and resolve requests from other teams regarding features, products or systems
- Use JIRA and Confluence for knowledge sharing and issue tracking
- Work in both English and German
- Please note that we will not sponsor your visa or relocation, and you must have a valid work permit to be eligible for this position._

**What's next?**:

- The interview process includes: a 30min intro call with a TA Partner, 45-min call with your potential manager, 45 min technical interview with a team member and a 30-min stakeholder interview. Please note the process might alter depending on our team’s availability.

**What’s in there for you**:
Work from home up to 60% of the time. We want you to keep your work-life balance.

Mobility support, whether you choose Swapfiets, Jobrad, or a Deutschlandticket - we've got you covered.

Explore counselling assistance, be it for professional or personal matters, through our associated platform.

Pension scheme, we want to give back and help you secure your future.

️ 15 days a year of workation from your desired destination within the EU.

Flexible working hours - you get to choose the schedule that works best for you

Learning budget of 1000 euros per year - you can develop your passions with us.

Enjoy some fun moments with your coworkers - we throw a company party once a year and host several team events

LI-HYBRID