Technical Support Specialist

**Your Mission**: At reev, our goal is to bring eMobility to everyone. We're doing this through sustainable, innovative technology, ensuring driver satisfaction, providing reliable service, and expanding in Europe. With 6,000+ B2B clients, we achieved 662.7M electric driven kms, 79.5M kg saved CO2 and 116M delivered kWh in 2024. In 2025, we're set to grow further. Join us to make an impact and leave a lasting mark in our dynamic team. As Technical Support Specialist (all genders) for the French region, you’ll ensure the seamless integration and operation of our software solutions on charging infrastructure. Acting as a key interface between customers, partners, and internal teams, you’ll troubleshoot issues, optimise operations, and remotely guide installations of our solutions on charging stations.You conduct user training sessions and, in exceptional cases, support our sales team during the pre-sales phase. The following will be your main tasks: **Customer Relationship Management** - Act as the primary technical escalation point for our french sales team, ensuring timely and accurate resolutions for customers in the Charge Point Management System (CPMS) domain. - Build and maintain strong relationships with internal stakeholders and external partners to enhance customer satisfaction and trust. - Provide in-depth technical support for all reev products, ensuring a seamless experience for both Charge Point Operators (CPOs) and internal teams. **Issue Resolution & Service Continuity** - Troubleshoot complex technical issues by analysing logs, performing system diagnostics, and replicating errors in test environments. - Collaborate closely with our Development Teams on critical incidents to ensure rapid resolution. - Monitor system health, proactively identify potential risks, and resolve issues to maintain service continuity and efficiency. - Ensure adherence to Service Level Agreements (SLAs), minimising downtime and maximising system reliability. **Collaboration, Process Improvement & Knowledge Management** - Partner with our Product Team to deliver valuable insights from customer interactions and support trends, influencing product roadmaps and prioritisation. - Act as a bridge between customers and technical teams during high-priority incidents to ensure smooth communication and resolution. - Provide regular performance reports and feedback, highlighting areas for improvement and optimisation opportunities. - Conduct training sessions and workshops for internal teams to enhance troubleshooting skills and knowledge. - Contribute to the refinement of support workflows, tools, and documentation to enhance operational effectiveness and efficiency. **What you bring along**: - At least 2 years of professional experience in (Technical) Customer Support, ideally in a dynamic and agile startup environment. - Solid understanding of network technology and strong IT troubleshooting skills. Experience with the Linux operating system is a plus - Ability to explain complex technical issues clearly and calmly, even under pressure, to both technical and non-technical audiences. - Passion for innovation and new technologies. Knowledge in e-mobility and software development is a plus. - Enjoy working both independently and as part of a team, contributing to process improvements and knowledge sharing. - Fluent in French and with a very good command of English. Dutch and/or German is a plus. **What you can expect from us**: - To foster a culture of collaboration and to gain insights into our company culture, you will receive a **cross-team onboarding**. In addition, all New Joiners get an **onboarding Buddy** whom they can ask for advice on all matters. - For charging our batteries, we get **28 days of holiday** per year as well as further days off between Christmas and New Year. - Following one of our core values "We take care", you’ll have free access to the **platform** **nilo** and its offers. - We collaborate across teams to reach our strategic **company** **targets**. - We live a **hybrid work** set up and believe that **office days** help us achieve meaningful results for our customers, partners, and ourselves. - We drive sustainability and subsidise **public transport tickets** or a **JobRad** membership. Alternatively, you can choose to go for an **EGYM Wellpass** membership. - We take responsibility for our actions through our cooperations with the **platforms** **FutureBens** as well as **Corporate Benefits**. - We are passionate and believe that development is key to success. We support your **individual learning needs**by offering lots of non-monetary based growth options. Additionally, each team member is allocated a **learning budget** of 1000 Euros per year. - We foster a team-oriented culture with **monthly team events and cross-office visits**. **About us**: reev offers a smart energy and charging management platform for a better future. At reev, we make EV charging effortless while optimizing ener