Senior Technical Service Technologist, Dairy and

Company Background:
Ingredion is a global Fortune 500 provider of ingredient solutions that touch millions of lives, every day. With over 19,000 customers in 120 countries, we create solutions that help nourish, comfort, and delight people all over the world. We are proud to source our strength from nature. That’s why we’re growing sustainably, with an industry-leading product portfolio that includes starch based texturizers, plant-based proteins, sugar alternatives and clean and simple ingredients that deliver on changing consumer needs while protecting our planet. Although we are best known for our food ingredients, we are much more than a food business. We co-create bespoke solutions with our customers; from cosmetics and beauty, to paper and têxtiles, to pharmaceuticals, driven by relentless curiosity. We make it our business to anticipate industry trends, and to bring together the potential of people, nature and technology to make life better.

We don’t just make ingredients. We create possibilities. Be What’s Next® with us.

The Senior Technical Service Technologist, Category Dairy and Dairy Alternatives represents Ingredion and provides technical support including on-site visits, development of new concepts and bringing the latest innovations and products to strategic and partner dairy customers and to all internal sales channels.

The incumbent is responsible for identifying project opportunities at select accounts, developing solutions to address specific needs, working towards successful commercial implementation and strategic customer relationship building.

In addition, the Senior Technical Service Technologist is responsible for collaborating, planning & conducting laboratory trials to identify product innovation and create formulations demonstrating the value of our solutions

Core Responsibilities:

- Customer Technical Support - Act as technical liaison for selected accounts, effectively managing request and opportunities. Organize visits to customers and visits from customers at Ingredion Idea Labs (planning trials, meetings and venue). Utilize laboratory and pilot plant equipment to conduct trials and evaluate products to help development and diagnose problems. Review customer processes and formulations to make recommendations in a timely manner meeting customer needs for cost savings, quality improvements, or product innovation.
- Business Development - Collaborate closely with Sales representatives and technical team to develop business, update, and execute technical strategies. Build strong relationships at multiple levels within the customers’ organization.
- Knowledge sharing and management - Record and share relevant customer activities and project updates in designated knowledge management tools.
- Values and purpose - Display exemplary participation and leadership in our EHS program as well as Continuous Improvement and Customer Excellence initiatives.

Mandatory requirements:

- Degree (Bsc or Msc) or equivalent, in Food Technology or Food Engineering or other relevant discipline
- Experience in a R&D, Technical service or Applications team in specialty food ingredients.
- Excellent applied knowledge of interactions of different food ingredients, ingredient systems and food processing.
- Practical understanding of equipment and technologies to enable laboratory and pilot plants trials.
- Excellent analytical, monitoring, and reporting skills
- English fluency, both written and spoken
- The position will require regular travel to European based customers.

Desirable requirements:

- Advanced knowledge of dairy and dairy alternatives food processes, food ingredient functionality and ingredient interactions is desirable
- French fluency, both written and spoken is desirable

Required behaviors and skills:

- Self-motivated, takes initiative and ownership
- Good presenting, questioning, listening and communication skills
- Very good planning and organizing skills
- Business-focused and results-oriented, driven by desire to achieve commercial success
- Curious, creative, and agile
- Enjoys collaborating with others to find differentiated solutions
- Readily helps colleagues by sharing knowledge and expertise
- Reliable, flexible (capable of reorganizing workload on short notice, based on priorities)

Relocation available: No

Relocation Available:
No