Facilities Coordinator

Vor 4 Tagen

Frankfurt am Main, Deutschland Mace Vollzeit

The opportunity

This role is a customer-facing role providing highly professional customer service. To effectively manage Mace vendors to ensure that exemplary facilities management services are provided to the client.

The role will offer support and guidance to ensure that workflow is delivered effectively and safely. To develop a relationship built on trust with the client in addition to contributing to the development and success of Mace by supporting the management team through business development and operational activities.

Your responsibilities will include:

- Managing the supplier contracts, ensuring quality services, value for money and innovative service is provided.
- Developing a relationship built on trust with the client in addition to contributing to the development and success of Mace by supporting the management team through business development and operational activities.
- Overseeing the delivery of small project works, including moves and churn.
- Preparing, managing, and reviewing business continuity plans and actively participating in client’s BCP and disaster recovery plans.
- Raising purchase orders and receipts invoices on Mace’s finance system PROACTIS.
- Supporting with carrying out weekly site audits and monthly health and safety inspections, documenting and dealing with all issues raised.
- Liaising with the facilities service providers, including hospitality, maintenance, cleaning and vending to ensure the overall service is timely and seamless.
- Ensuring customer satisfaction is maintained at the highest level by providing a high quality and pro-active service.
- Managing the ticketing system PPM’s and reactive maintenance.
- Informing and meeting the stakeholders as required.
- Providing effective and accurate communication relevant information and business communications.
- Communicating ideas for improving business processes with a positive and constructive attitude and for maintaining this attitude with others.
- Ensuring that any client or customer concerns or complaints are dealt with effectively and communicated accordingly.
- Performing other reasonable tasks and duties requested by line management.
- Performing hands-on operational tasks: Meeting room set up, distribution of fruit, mailroom duties, receptionist tasks (limited).

About you

You have some previous facilities management experience. You have experience leading or training team members. You will hold a relevant professional qualification with knowledge of health and safety management. You have a good working knowledge of MS Word, Excel and PowerPoint.

You are digitally savvy, can build lasting client relationships. You will be hungry to grow your career and enjoy the opportunities Mace has to offer.

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