Medical Support Assistant

**Summary**:
**About the Position**:This position serves as a Medical Support Assistant for an overseas Defense Health Agency (DHA)Medical Treatment Facility (MTF).

The position is located in Landstuhl, Germany

Permanent Change of Station (PCS)/Relocation and Living Quarters Allowance (LQA) are NOT authorized for this position.

This is a Direct Hire Solicitation

**This job is open to**:
**The public**:

- U.S. Citizens, Nationals or those who owe allegiance to the U.S.

**Duties**:

- Performs the full range of receptionist, recordkeeping, and miscellaneous clerical duties within the ambulatory setting.
- Enters, manipulates, and/or retrieves information and data from automated systems.
- Maintains and monitors patient appointment schedules for the clinic/practice.
- Receives patients and visitors as the initial point of contact, in person or telephonically.
- Monitors and manages the clinic referrals.
- Ensures eligibility for care, and contacts Patient Administration for verification.
- Maintains patients’ records, both electronic and paper, according to regulation.
- Types routine correspondence, progress reports, medical statements, memoranda, and statistical reports using various automation systems and programs.
- Responds to emergency calls and notifies emergency medical personnel.

**Requirements**:
**Conditions of employment**:

- Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- One year trial/probationary period may be required.
- Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19.
- This position requires a qualified typist (minimum 40 words per minute).

**Qualifications**:
**Who May Apply: US Citizens**

**Basic Qualification for Medical Support Assistant (Office Automation)**:
**Specialized Experience**:At least one year specialized experience equivalent to the GS-04 grade level in the Federal Service or equivalent entering and maintaining data in medical automated systems for a medical clinic or medical setting; referring patients to appropriate medical clinic for treatment; and maintaining appointments for multiple medical providers within the Medical Treatment Facility.

**OR**

**OR**

**Proficiency Required**:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

**Education**:
**Additional information**:

- Direct Deposit of Pay is required.
- U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
- If an employee brings a child to an overseas location and that child is entitled to attend a DoD school on a space-required basis in accordance with DoDEA Regulation 1342.13, the DoDEA and the Military Department responsible for providing related services will ensure that the child, if eligible for special education, receives a free appropriate public education, including related services pursuant to DoDI 1342.12 and DoDM 1342.12.
- If an employee brings an infant or toddler (up to 3 years of age) to an overseas location, and that infant or toddler, but for the child's age, is entitled to attend the DoDEA on a space-required basis in accordance with DoDEA Regulation 1342.13, then the Military Department responsible for EIS will provide the infant or toddler with the required EIS in accordance with the eligibility criteria consistent with DoDI 1342.12 and DoDM 1342.12.
- Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
- Selectees may receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, home leave, etc. Selectees will have their eligibility for foreign area benefits determined at the time of hire in accordance with Department of State Standardized Regulation (DSSR) and DoDI 1400.25 volume 1250.
- The initial length of this overseas tour is 36 months.
- Multiple positions may be filled from this announcement.
- Payment of Permanent Change of Station (PCS) costs is NOT authorized, based on a determination that a PCS move is not in the Government interest.
**Benefits

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