Dir Global Customer Quality

TE Connectivity's Quality Assurance Teams are responsible for all or part of an organization's Quality Management System, including conformance and continuous improvement initiatives. They work on systemic evaluation of products, services, facilities, manufacturing or business processes, to ensure that standards of quality are being met. Develop and implement quality plans, programs and procedures using quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses. They reviews, analyze and report on quality discrepancies, investigate problems and executes quality audits, and develops disposition and corrective actions for recurring discrepancies. The team works closely with manufacturing, engineering, customers, or suppliers and subcontractors to ensure requirements are met.

**Location: this position can be located global, with travel as needed**
- Develop strategies to improve quality performance within a complex product portfolio.
- Advance the development of quality teams in all regions through an open, transparent, and engaging leadership style.
- Communicate and implement quality strategy in all regions in alignment with the strategic imperatives of the AUT BU.
- Echo the voice of the customer for product quality and deliver first class service that exceeds customer expectations.
- Collaborate seamlessly with the TE Commercial, Engineering, and Operations leadership.

**Responsibilities & Qualifications**:
Strategy:

- Understand multiple markets and product segments across a wide range of customer portfolios to improve and drive global quality of AUT products.
- Ensure the correct resources are allocated and implement necessary alignment in the organization structure and capabilities.
- Provide expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to assure compliance.

Execution:

- Establish effective working relationship with key customer contacts.
- Lead/facilitate effective working /communication among regions, aligning customer expectations and actions.
- Provide Technical guidance to the regional teams to solve escalated problems that are affecting cross regional customers.
- Protect TE interests while being responsive, understanding, and respectful to the customers.
- Build facts and data to bear in customer discussions as well as to support Sales & Mkt negotiations.
- Establish and fosters a culture and an environment that results in the highest level of commitment to provide ECE towards customers.
- Ensure that customer specific requirements are properly understood and implemented in global bases.
- Align customer systems and portals to TE metrics.
- Manage the Global accruals raised by Quality issues.
- Develop and implement Global project that supports our journey to excellence on quality.
- Provide high level leadership to our regional customer quality teams.
- Provide coaching and mentoring to the key members of our regional customer quality teams.
- Define and implement the correct KPIs to measure the performance of the previous described tasks.

Talent:

- Promote a culture of accomplishment and engagement that reflects company values, encourages outstanding performance, and promotes positive work environment.
- Supervise and balance workloads across Quality teams
- Review and provide performance feedback; mentor, develop and motivate the teams; oversee the implementation of talent development programs
- Leverage HR global processes and initiatives to recruit, motivate, reward employees to achieve performance and retain talent.
- Assess and continuously develop quality competency and awareness across the organization.

**Special Qualifications, Knowledge & Skills / Education and Experience Requirements**:

- Bachelor’s degree in engineering or related field, master’s degree preferred.
- Strong Quality and or Operations background
- Strong analytical skills coupled with the balance of strategic and hands-on “attention to detail “capability.
- Six Sigma degree/ Problem solving techniques knowledge is preferable.
- Able to navigate a highly matrixed organization and promote teamwork.
- Fluent in English both written and spoken.
- Excellent interpersonal and communication skills / very strong influential skills.
- Culturally sensitive plus leadership skills to manage teams across multiple countries/cultures.
- Excellent leader with ability to attract and develop talents.
- Strong ethics and ambassadorial skills, understanding corporate governance, legal matters, and stakeholders’ expectations.
- Deep knowledge over the automotive market space.
- Clear problem solving approach
- The position requires up to 50% of the time traveling, including significant international travel.
- Work Location: Flexible but locating in an existing TE AUTOMOTIVE site is desirable.
- Travel Requirements: Up to 50% (domestic and international)

**Competencies**:

- Building Effective Teams- Managing and Measuring