Collections Specialist

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.

Sphera is a portfolio company of Blackstone, a U.S.based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.

We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around 1000 Spherions around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

As the Collections Specialist, you will have the opportunity to be part of a global accounts receivable team while working closely with our revenue, inside sales, account managers, and accounting teams.

**Responsibilities**:
B2B Collections
- Manage collection activities and keep detailed records of correspondence and conversations with customers to ensure evidence of actions taken is documented
- Investigate and resolve internal and external customer inquiries related to invoice status and issues
- Provide customers with statements, invoices, and assistance as needed to facilitate payments
- Notify sales team of delinquent accounts and any actions being taken.
- Timely escalate accounts for assistance when issues are identified or where appropriate
- Work closely together with the different departments within the order to cash cycle, along with customers to ensure accounts are accurate and up to date.

Cash Receipts
- Review and reconcile customer overpays, short pays and discrepancies
- Follow up with customers to obtain sufficient remittance advices to accurately post cash received

Portals
- Uploading daily/monthly invoices to customer specific EDI Systems and web portals, including understanding submission requirements of each customer
- Manage collections efforts for customers utilizing portals
- Resolve customers request for vendor documentation - providing company information as required
- Work closely with Billing team to resolve issues, including missing or incorrect customer data, Purchase Order errors, etc.

Other
- Data entry, filing and general administrative tasks
- Support shared mailbox
- Understand, analyze, and suggest process improvements
- Assist in accounting projects as needed
- May be asked to assist in month and year-end close and account reconciliation processes

Previous Experience and Skills:

- Cash collections experience
- Previous experience with NetSuite and Salesforce is preferred, otherwise, able to learn new ERP systems quickly
- Proficiency with Microsoft Office suite, in particular Excel, Word, and Outlook
- Strong written and verbal communication skills with focus on customer service
- Positive attitude, strong teamwork skills with ability to work with colleagues across the world and functions
- Ability to quickly understand customer issues and resolve in a professional manner

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Sphera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.