Administrative Support Assistant

**Duties**:

- Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
- Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
- Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
- Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
- Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

**Requirements**:
**Conditions of Employment**:

- Must be 18 years of age or older at time of appointment or placement into the position.
- Direct Deposit and Social Security Card are required.
- Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
- A one year probationary period may be required (either initially or upon conversion, if applicable).
- Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation is required.
- Successful completion of training requirements and demonstrated on the job competency is required.
- Travel to on and off post locations required.

**Qualifications**:
**NF-02 Qualifications**:

- Experience using office automation to prepare documents, manage files, and maintain records.

**NF-03 Qualifications**:

- Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
- Must possess experience demonstrating customer service and business communication skills.
- Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
- At least 1 year experience equivalent to the next lower grade level NF-02.
- Applicants that possess the highly qualified criteria may be sent first for consideration. Additional certificates will be sent at managements request.
- Referrals and selections can be made at either grade.

**Education**:
This job does not have an education qualification requirement.

**Additional information**:
**Area of Consideration**

**Manual Application**

**PCS Costs**
- Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.

**Foreign Overseas Allowances**
- Foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.

**Pay-Band (NF or CY) Allowances and Differentials**
- This is a pay-banded position.
- Sunday premium pay may be authorized by the Garrison Commander. **_If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay._** When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
- Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.

**Incentives and Bonuses**
- Incentives will not be paid.
- Applicants must comply with the Exceptional Family Member Program, for information click here.

**Other**:

- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- **For more information on working with Child and Youth Services, please go **here**.
- Benefits

Review our benefits

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

- Spouse Employment Preference
- Involuntarily Separated from the Military
- Family Member Preference
- Business Based Action
- Current/Former NAF Employee / Current Appropriated Employee
- Outside Applicant Veteran / Spo