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Customer Service Representative French-speaker

vor 2 Wochen


Frankfurt am Main, Deutschland Next Station Vollzeit

**Who will you be working for?**:
Our partner is in the home and garden sector. They provide optimum **solutions** for **patio** and **terrace layout**.

**Their core mission**: revolutionize the home and garden layout experience for customers.

**What is this job about?**:
As a **Customer Service Representative** for the **German market**, your goal is to take care of the **B2B** and **B2C** **communication**.

On a daily basis, you will make sure that the clients are satisfied of the company's service.

**Your Challenges**:

- Maintain an **enjoyable** and **professional** attitude toward customers **at all times**:

- Handle customer **inquiries** promptly and solve issues.
- Become an **expert** of the company's **products** and **services**:

- Collaborate and communicate with colleagues when necessary
- Make sure that the customers are **satisfied**:

- Follow-up invoices and orders

**What do you need to apply?**:

- Language skills: an **advanced level** in **French** (C1+) and a **proficient level** of **German** and **English** (B2+)
- Ability to manage the **products' viewing** via **video call**

**Working Mindset**:

- Ability to **build trust** with clients
- Fast learner and **solutions-oriented**:

- Customer-oriented
- Ability to work in a **fast-paced** environment
- Extra points_A previous experience in **sales**, **customer service** or any **customer facing role** is highly valued by our partner and can be a great plus

**Important**: This position is based in **Fulda**, near **Frankfurt, Germany.