Digital Customer Experience Strategist
Vor 5 Tagen
**Your Responsibilities**
- Define and develop a holistic omnichannel strategy for a seamless customer experience (CX)
- Analyse customer expectations, trends, and competitive behavior to always be ahead of the curve
- Develop customer engagement solutions and execute them through providers
- Solicit, evaluate and select providers to build a digital infrastructure and platform
- Develop and implement CX analytics for continuous improvement and customer delight
- Manage and improve the overall customer experience and the digital platform
- Report all activities to internal and external stakeholders, including the management
- Coordinate suppliers for effective implementation and execution of our CX infrastructure
**Your Profile**
- Bachelor’s or Master's degree in Computer Science, User Experience Design or Business Administration
- Experience in developing and managing CX solutions and an online sales platform for a significant player in the online retail market (ideally automotive)
- Knowledge of the market of CX solution providers
- Strategic thinking paired with strong execution skills
- Excellent project management and communication skills
- A proactive approach to problem-solving and a user-centric mindset
- Enthusiasm for sustainability and corporate social responsibility topics
- An open-minded team player, comfortable working in a global team
- Willingness to work in an environment that requires flexibility and change
- Fluent in English
**Why we love working here**
- More than 90 years of brand heritage combined with a highly dynamic team and the spirit of a start-up
- A truly international, English-speaking team with the possibility to work in multiple countries
- Flexible working and adequate compensation
**About us**
Automobili Pininfarina is an innovative new business, creating world-class sustainable electric cars for the luxury segment. With our roots in Italy, the strong backing of Mahindra & Mahindra Ltd., our head office in Munich, and partners all around the globe, we work in a truly international environment. Having been founded in 2018, we are now setting new standards in the automotive world. This is a unique opportunity that requires team members who share our vision with the same excitement and passion as we do
**Job Types**: Full-time, Permanent
-
Strategist
Vor 2 Tagen
Munich, Deutschland Pattern VollzeitJob Description: Strategist Pattern is a leading ecommerce accelerator head quartered in the Silicon Slopes tech hub in Utah, with offices in Asia, Australia, Europe, Middle East, and North America. Named one of the fastest growing companies in the US by Inc. 5000, Pattern has made its mark in the industry as one of Utah’s newest unicorns valued at $2...
-
Digital Experience Strategist
Vor 2 Tagen
Munich, Deutschland Siemens Vollzeit**Knowledge for the world of tomorrow.** We develop networks that supply our cities with light and heat intelligently, and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like...
-
Briefing Strategist
vor 2 Wochen
Munich, Deutschland Salesforce VollzeitJob Category Sales Job Details We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth,...
-
Customer Experience
vor 1 Woche
Munich, Bayern, Deutschland Amazon Vollzeit 60.000 € - 120.000 € pro JahrAmazon Gift Cards (GC) is a key product within Amazon Payments, enabling convenient payment and gifting solutions across multiple channels. Our portfolio spans Consumer offerings (Amazon Gift Cards, Branded Gift Cards, Amazon Stored Balance) and Commercial solutions (B2B GC Sales and Amazon GC offerings in Brick & Mortar stores). The Gift Card Customer...
-
Customer Experience
vor 1 Woche
Munich, Bayern, Deutschland Amazon Vollzeit 60.000 € - 120.000 € pro JahrDESCRIPTIONAmazon Gift Cards (GC) is a key product within Amazon Payments, enabling convenient payment and gifting solutions across multiple channels. Our portfolio spans Consumer offerings (Amazon Gift Cards, Branded Gift Cards, Amazon Stored Balance) and Commercial solutions (B2B GC Sales and Amazon GC offerings in Brick & Mortar stores). The Gift Card...
-
Senior Principal Strategist, Inspire Value
Vor 2 Tagen
Munich, Deutschland ServiceNow Vollzeit**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Senior Design Strategist
Vor 4 Tagen
Munich, Deutschland Harman International VollzeitA Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you...
-
Junior Digital Media Strategist
Vor 5 Tagen
Munich, Bayern, Deutschland Condé Nast Vollzeit 40.000 € - 60.000 € pro JahrCondé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company's portfolio includes many of the world's most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New...
-
Sr. Digital Acquisition Strategist
vor 1 Woche
Munich, Deutschland ServiceNow Vollzeit**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Digital Strategist
Vor 3 Tagen
Munich, Deutschland THE GAME VollzeitWHAT YOU DO - As a strategist you break the status quo with strong ideas and new approaches that will benefit our client’s future brand and corporate strategy - You collaborate with creative teams to create holistic and unseen brand communications and experiences - With your strategic work you shape brand perception into a distinct direction - You do not...