Technical Writer

**OUR VISION**: When people use our technology to "bridge the gap" between the physical and digital worlds, they don't just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in. That's what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it's the reality NavVis empowers people to build better. **THE OPPORTUNITY**: **Do you enjoy transforming complex information into clear, user-friendly content?** At NavVis, you'll play a key role in shaping our customer-facing content strategy, contributing to a growing knowledge base that empowers customers to self-serve and onboard independently. As part of our international Customer Education team, you'll collaborate with experts across Product, Customer Success, and Customer Education to ensure customers have the resources they need at their fingertips. If you have excellent writing skills, an eye for detail, and the motivation to improve how knowledge is shared, this could be the role for you **HOW YOU WILL MAKE AN IMPACT**: - Create and update knowledge base articles to improve AI chatbot responses and overall self-service quality - Develop and maintain release notes, changelogs, and knowledge base translations - Contribute to the NavVis Knowledge Base project, ensuring information is accurate, timely, and customer-friendly - Collaborate with Product, Customer Success, and Customer Education teams to align content with product updates and customer needs **WHAT WILL HELP YOU SUCCEED IN THE ROLE**: - An educational background with a focus on linguistics/language studies, education, technical writing, or STEM fields - Previous experience in writing content for technical documentation or any other educational content - Attention to detail and ability to present information in a clear, structured way - Strong communication and collaboration skills - Knowledge of additional languages such as German, Spanish, French, or others is a strong plus **HOW WE WILL KNOW WE ARE A PERFECT MATCH**: Your recruiting partner for this role is Madhulika (she/her). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth. **HOW WE WILL KEEP YOU SMILING**: - It's important to take a break from work We offer 30 days of paid time off per year - Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy - Deutschlandticket subsidy to support sustainable travel using public transport - We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work - An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility - A competitive compensation package that values the skills and experience you bring - Up to 4000 EUR employee referral bonus - Financial support for local language classes to help you in your journey of integrating into the culture **ABOUT US** NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we're helping organizations make smarter decisions and build more efficient, connected operations. With over 300 people from around 60 nationalities and offices around the globe, we're proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise — offering our team the best of both worlds. You'll be part of an open culture that values trust, collaboration, and transparency. We are proud of our environment where diverse talent can thrive and where feedback fosters individual growth and development. Do you share our passion for disruptive technology and want to be part of our dynamic journey? At NavVis, you'll own your projects, bring innovative ideas to life, and have real opportunities to grow your career and be recognized for your impact. **We derive our strength from our diversity.** NavVis' unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience asso