Flight Support Agent

Job Profile:
Vista Flight Support is the service provider to all operating partners within the Vista group — the world’s number one on demand charter operator, integrating a unique portfolio of companies offering asset-light solutions to cover all key aspects of business aviation. So far, our clients have flown to over 1,900 airports in 96% of the world's countries.

Vista Flight Support provides the operating and planning system as well as services related to flight preparation. These include flight and route planning, and trip support services ranging from all ground arrangements to permits and fuel.

Much like the travel plans of Vista’s clients, our horizons and resources are always expanding, which is why Vista Flight Support is seeking highly motivated Flight Support Agents to join our global team in Hamburg.

You will be a member of one of the Vista Fight Support teams, working with Vista’s operating partners across both FAA and EASA regulatory environments.

Throughout your career with Vista Flight Support, you will be able to have your work-life balance in focus with the possibility for hybrid or office work, across multiple global locations on completion of training.

Entering the business as a Flight Support Agent, you will have the opportunity to move internally across the Vista group in one of our Operator’s OCC teams, or become specialized in-flight planning, training, Flight Planning Systems, or even grow towards management roles.

No two days will be the same, your career with Vista Flight Support will be dynamic, challenging, and exciting.

Your Responsibilities:
The Flight Support Agent's main role is to take care of all the operational aspects of logistics and ground services of each flight. Your duties will include, but are not limited to:

- Maintaining and updating Global View platform - Vista’s proprietary Operations systems, to guarantee smooth communication with partner AOC's Tactical team, Sales and Client Services;
- Arranging Ground Handling services, airport slots, and fuel for all flights as required by established procedures;
- Liaising with external providers (handling agents, FBOs, fuel suppliers, Civil Aviation Authorities, customs, etc.) concerning any ground services arrangements or operational requirements;
- Requesting overflight and landing permits for all flights as required by established procedures;
- Submitting flight, crew and passenger information to customs and border agencies;
- Provide the most accurate and actual information on the status of flights during the planning stage (e.g. flight times, fuel stop locations and potential issues en-route);
- Liaise and coordinate directly with the operating partners’ Tactical Controllers on the status of the preparation and communicate all discrepancies and any non-standard preparation on a timely manner;
- Ensure that all the above is fulfilled efficiently, always within safety boundaries and with the client’s satisfaction in mind at all times.

Required Skills, Qualifications, and Experience:

- You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure;
- Excellent English language skills that will enable you to communicate clearly with your stakeholders.
- In-depth knowledge of the Business Aviation environment ideally in Ground Operations, Flight Dispatch, or Flight Planning is preferrable.

Our aim is to provide opportunities for growth, which is why we have revolutionized the way we provide long-term careers. With flexibility of movement through the Vista group, there is great opportunity to steer, develop and further shape your career.