Service Performance Lead

vor 1 Tag

Berlin, Deutschland Tesla Vollzeit

What to Expect
- We are seeking an experienced Service Performance Lead to join our team in Central Europe (Germany, Austria, Switzerland, Hungary, Poland, Czech Republic, Romania). The Service Performance Leader will be responsible for driving the service business and operations performance across Central Europe. You will work closely with the Regional Director and the Country Leaders, developing a strategy to drive operational excellence across all service processes. You will hire, lead and coach a team of talented Analysts, Program Managers, and Trainers.

What You’ll Do
- Develop the service strategy, set and manage targets and provide service teams with a standardized set-up for success (excellence in data, insights, processes, and systems)
- Constantly assess service improvements and business opportunities to successfully drive initiatives to improve service performance and customer satisfaction
- Monitor financials from a service perspective for the region, maintaining an overview of cost savings, operational costs, profit and loss, and revenue
- Partner with EMEA and Global HQ to define service and delivery objectives for Central Europe, based on your forecast and projections
- Lead service experience to ensure all service and delivery touchpoints provide best-in-class customer experience in every interaction
- Ensure fast pace in-market performance, seeking growth in the majority of business areas while maintaining a strong level of excellence in service operations
- Implement strategies and programs to increase productivity and meet Central Europe business development goals

What You’ll Bring
- Strategic thinker, who is also able to act and think at both macro and micro levels of leadership
- Demonstrates a growth mindset and ability to experience learn and grow with their teams
- Ability to deal with change and ambiguity, thriving in a fast-paced/high-intensity environment
- Demonstrable people leadership experience, including managing Managers, hiring and developing and retaining high-performing teams
- Strong record of customer service excellence
- Relentless energy, and a strong drive for excellence
- Fluent in English and German

  • Performance Marketing Manager

    vor 2 Wochen

    Berlin, Deutschland Invictus Lead Generation GmbH Vollzeit

    INVICTUS ist ein Marktführer für B2B Lead Generation und Unternehmenskommunikation mit Sitz in Deutschland und Österreich. Basierend auf unserer 20-jährigen Expertise im Online-Marketing und Vertrieb begleiten wir unsere Kunden aus Europa, Nordamerika und Südostasien erfolgreich in neue Zielmärkte in der DACH-Region. Wir sind darauf spezialisiert,...

  • Performance Marketing Team Lead

    Vor 5 Tagen

    Berlin, Deutschland GoStudent GmbH Vollzeit

    Berlin - English - m/w/d **Perks**: - Flexibility Fast-Track-Career Team EventsAt GoStudent, we work passionately every day to fulfill our mission in building the #1 global school! Headquartered in Vienna and founded in 2016, GoStudent is the leading, scale-up, venture-backed EdTech platform. With +591M€ raised from national and international investors...

  • Global Logistics Performance Lead

    Vor 3 Tagen

    Berlin, Deutschland MPB Vollzeit

    **Global Logistics Performance Lead** **Location**: 10783, Berlin **Department**:Operations **Position type**: Full time, hybrid **The role**: We’re looking for a data-savvy and commercially minded Global Logistics Performance Lead to elevate the efficiency, reliability, and cost-effectiveness of MPB’s international logistics operations. This is a...

  • Performance Marketing Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Tide Vollzeit 55.000 € - 75.000 € pro Jahr

    About TideAt Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.Tide is transforming the small business banking market with over 1.6 million members...

  • Performance Marketing Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Careers at Tide Vollzeit 100.000 € - 120.000 € pro Jahr

    ABOUT TIDEAt Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.Tide is transforming the small business banking market with over 1.6 million members...

  • Performance Marketing Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Careers at Tide Vollzeit 40.000 € - 120.000 € pro Jahr

    ABOUT TIDEAt Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.Tide is transforming the small business banking market with over 1.6 million members...

  • Display Performance Lead

    Vor 5 Tagen

    Berlin, Deutschland GetYourGuide Vollzeit

    **About GetYourGuide**: GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, travelers from over 170 countries have booked more than 80 million tours, activities, and attraction tickets through GetYourGuide. Powered by...

  • National Office Leader

    vor 1 Tag

    Berlin, Deutschland DE 326 Newland Chase Germany GmbH Vollzeit

    **Position Summary**: The Immigration Service Delivery National Office Leader will manage a team of immigration consultants for a National Office to deliver operational excellence resulting in client satisfaction, standardized and optimized processes, and continuous improvement. This position will oversee and manage a team of immigration consultants for a...

  • Lead Performance Marketing Manager

    Vor 7 Tagen

    Berlin, Deutschland proSenio GmbH Vollzeit

    Lead Performance Marketing Manager (m/w/d) bei proSenio GmbH | softgarden View job here Lead Performance Marketing Manager (m/w/d) Vollzeit 10587 Berlin, Deutschland Mit Leitungsfunktion 11.11.25 EUR 75000,00 - 90000,00 Die proSenio GmbH betreibt Deutschlands führenden Service für die häusliche Versorgung mit Pflegehilfsmitteln. Dabei ist es unser...

  • Lead Performance Marketing Manager

    Vor 3 Tagen

    Berlin, Deutschland proSenio Vollzeit

    Die proSenio GmbH betreibt Deutschlands führenden Service für die häusliche Versorgung mit Pflegehilfsmitteln. Dabei ist es unser oberstes Ziel, die Menschen bei der häuslichen Pflege zu entlasten und eine größtmögliche Unterstützung im Pflegealltag zu sein. Wir gehören zum Schülke & Mayr Konzern, einem führenden globalen Anbieter für...