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INEOS Automotive - Grenadier - Built On Purpose
Story so far
Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.
People and Culture
With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.
We’re doing things differently.
If this sounds like you, let’s talk.
**Vehicle Support Engineer**
The Vehicle Support Engineer will be responsible for day to day vehicle support in the EU region, ensuring the vehicle uptime and partner support remain the key focus in the network. The role also supports vehicles at press & special events in Europe. Working with the aftersales team and internal partners this person will be vital in ensuring customer brand confidence is maintained whilst also identifying process improvement opportunities. This role will also work closely with our factory and technicians to review repairs, offer direct assistance (electronic and physical - when required), compile technical reports, coach, educate and develop both internal teams and eventually our service network.
**Responsibilities include (but are not limited to)**:
- Work closely with the Aftersales Europe team, the Technical Service Engineering team to develop and implement processes and structures
- Support press/special events in Europe, undertake field/workshop visits, often with short notice
- Liaise with engineering and quality teams as required and be confident to join cross division collaborative teams to resolve outstanding concerns
- Provide alternative support options to customers where there is no network coverage and make recommendations where network shortages are identified
- Assisting workshops with the efficient process of repair with a ‘fix once, fix first’ approach
- Work alongside the Call Centre team to ensure all customers are contacted post repair, and to ensure total satisfaction is achieved
**What we are looking for**:
- Aftersales and Technical service engineering-based business experience, which could include vehicle manufacturer or wider motor trade experience
- Ideally, has worked in the workshop environment as a Master Technician/Workshop Manager
- Recognisable technical qualification or experience based equivalent
- Able to use, understand and develop Technical and Aftersales tools, diagnostic equipment and strategies for best practise
- Very strong drive for continuous improvement - a Kaizen mentality
- Ability to work in both office and field-based teams with a customer focused repair & service excellence approach
