LMS & Learner Support Specialist

Vor 6 Tagen

Heidelberg, Deutschland Aleph Alpha Vollzeit

**Overview**:
At Aleph Alpha, we are shaping the future of AI with European values at the core. The heart of our product is developing cutting-edge generative AI solutions with a strong emphasis on sovereignty, ethical development, and societal benefit. Our generative AI offering empowers businesses, governments, and individuals to achieve their full potential.

**Team**:
This role is part of the Enablement & Academy team, responsible for empowering customers, partners, internal teams, and the research community to succeed with Aleph Alpha’s technology. As LMS Coordinator, you will own the technical operations of our learning platform - Aleph Alpha Academy - and ensure a scalable, seamless, and high-quality learning experience across all learner groups.

**Your Responsibilities**:

- Own day-to-day operations of our LMS (Docebo), including configuration, permissions, user management, and technical support
- Manage platform updates, integrations, and backend optimization in collaboration with internal stakeholders and Docebo support
- Set up and maintain distinct learner groups across customers, partners, internal employees, and the research community
- Upload, set up, organize, and maintain e-learning courses, videos, webinars, assessments, certifications, and other e-learning assets
- Provide learner support via our support portal, assisting with technical issues and guiding learners through course-related questions
- Schedule and organize instructor-led and in-person training sessions, including logistics, invitations, and attendance tracking
- Build dashboards and generate reports on course completion, engagement, and learner progress
- Identify opportunities to streamline LMS workflows and improve user experience
- Work closely with Learning Designers and Program Managers to support course deployment and platform usage
- Create internal documentation and onboarding materials to train content creators and stakeholders on LMS best practices

**Your Profile**:

- Hands-on experience managing Docebo LMS, including platform configuration, user segmentation, and content administration
- Experience in LMS coordination or administration in a corporate or technical training environment
- Proven ability to manage diverse learner groups with tailored access, content visibility, and user journeys
- Highly organized, with a strong focus on data accuracy, scalable processes, and content governance
- Comfortable building dashboards and analyzing data to inform learning strategy and report impact
- Strong communication and collaboration skills; able to support internal and external stakeholders effectively
- Excellent written and verbal communication in English; German is a plus

**What you can expect from us**:

- Become part of an AI revolution
- 30 days of paid vacation
- Access to a variety of fitness & wellness offerings via Wellhub
- Mental health support through nilo.health
- Substantially subsidized company pension plan for your future security
- Subsidized Germany-wide transportation ticket
- Budget for additional technical equipment
- Regular team events to stay connected
- Flexible working hours for better work-life balance and hybrid working model
- Virtual Stock Option Plan
- JobRad Bike Lease

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