Service Technician Dispatcher

Vor 7 Tagen

Hannover, Deutschland Hays Vollzeit

**YOUR TASKS**

Responsibility for the operational control of Mobile Instructors and Service Engineers with a focus on installations for the areas of Office Printing, Communication Services and Service Advantage

Planning of the technician assignments taking into account the timelines and service level agreements agreed with the customer, as well as the technical knowledge of the engineers

First point of contact for internal and external customers; receiving and processing customer requests, complaints; management of escalations if necessary

Support of service engineers in the handling of customer assignments and associated administrative activities

Support for project-related tasks

**YOUR PROFILE**

Successfully completed commercial or technical education (industrial clerk, freight forwarding clerk or similar) with experience in organizational areas

Previous knowledge in telephone and personal customer support as well as scheduling desirable

Safe handling of MS-Office products

Communication skills, assertiveness and high service and customer orientation

Organizational talent and independent work

**YOUR BENEFITS**

Responsible job with a high degree of variety and independence

An employment contract initially limited to one year with the option of takeover, holiday and special payments and 30 days of leave

Working in the service area on working days (Mon-Fri, 38.5 hours full-time), no shift and holiday assignments

New ways of working: a state-of-the-art working environment, equipped with the latest technology and the possibility of mobile teleworking

Personal development in focus: development and advancement opportunities through training and further education offers

Regional company events at our locations and a collegial atmosphere

Other social benefits such as company pension schemes and capital-forming benefits

Corporate Social Responsibility: We are committed to sustainability, the environment and social projects

**ARE YOU INTERESTED?**

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Art der Stelle: Vollzeit

Arbeitszeiten:

- 8-Stunden-Schicht
- Montag bis Freitag
- Tagschicht

Maßnahmen im Angesicht von COVID-19:

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