Service Technician Dispatcher
Vor 7 Tagen
**YOUR TASKS**
Responsibility for the operational control of Mobile Instructors and Service Engineers with a focus on installations for the areas of Office Printing, Communication Services and Service Advantage
Planning of the technician assignments taking into account the timelines and service level agreements agreed with the customer, as well as the technical knowledge of the engineers
First point of contact for internal and external customers; receiving and processing customer requests, complaints; management of escalations if necessary
Support of service engineers in the handling of customer assignments and associated administrative activities
Support for project-related tasks
**YOUR PROFILE**
Successfully completed commercial or technical education (industrial clerk, freight forwarding clerk or similar) with experience in organizational areas
Previous knowledge in telephone and personal customer support as well as scheduling desirable
Safe handling of MS-Office products
Communication skills, assertiveness and high service and customer orientation
Organizational talent and independent work
**YOUR BENEFITS**
Responsible job with a high degree of variety and independence
An employment contract initially limited to one year with the option of takeover, holiday and special payments and 30 days of leave
Working in the service area on working days (Mon-Fri, 38.5 hours full-time), no shift and holiday assignments
New ways of working: a state-of-the-art working environment, equipped with the latest technology and the possibility of mobile teleworking
Personal development in focus: development and advancement opportunities through training and further education offers
Regional company events at our locations and a collegial atmosphere
Other social benefits such as company pension schemes and capital-forming benefits
Corporate Social Responsibility: We are committed to sustainability, the environment and social projects
**ARE YOU INTERESTED?**
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Art der Stelle: Vollzeit
Arbeitszeiten:
- 8-Stunden-Schicht
- Montag bis Freitag
- Tagschicht
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