Customer Experience Representative

Vor 3 Tagen

Berlin, Deutschland Brevo Vollzeit

Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales.

Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.

**As a Customer Experience Representative, you will**:

- Manage and resolve daily client tickets
- Ensure an outstanding customer experience by resolving questions and problems properly
- Address challenging customers and problems that require escalation outside of the department
- Report, analyze and resolve system, clients, and operational issues that impact
- Grow client relations and work closely with the tech team to identify bugs

**What will contribute to your success**:

- Native speaker/fluent in English (mandatory)
- Customer focused
- At least a first experience in customer management focused on retention
- SaaS experience is a plus
- The ability to jump right into a fun and relaxed company culture

**What we offer**:

- 30 days of vacation
- Fully paid Urban Sports Club M Membership
- Budget to subsidize various expenses like Lunch, Internet and well-being
- Subsidized BVG ticket for public transportation
- Budget to support your workspace at home
- Language learning with Babbel app
- Second parent leave: Additional 1 month of fully paid leave
- Global company offsite and inter-office trips
- A modern and very cool Office in Berlin + 3 Days Home Office
- Free fruits & drinks
- Pizza Wednesdays, Monthly breakfasts & many other events & fun activities
- Learning & development opportunities
- and much more

**Meet us**:

- TA Call
- Hiring Manager interview
- Case study + Presentation
- Final Interview with general Manager at the Berlin office

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

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