Tracegains - Technical Customer Support Representative (W/m/d) - Dach Region (Remote)

**Imagine yourself**
- Doing meaningful work that makes an everyday impact on the world around you
- Owning your ambition and fuelling your career growth
- Thriving in a supportive team environment that inspires you to strive for excellence

Headquartered in Broomfield, Colorado, TraceGains, a Veralto company, connects people and information so teams can work smarter. As a global technology company, we provide networked innovation, quality, and compliance solutions to consumer brands that want to reduce supply chain risk, speed up business processes, and take control of data.

At TraceGains, we believe “we’re in this together,” and our goal is to provide the most innovative solutions in the industry. We are in the game to change the industry, and with the help of our ever-growing TraceGains Network, we have created the CPG industry’s first networked ingredients marketplace.

**Position**:Technical Customer Support Representative (w/m/d)

**Reporting to**: Director of Technical Support

**In this role, a typical day will include**:

- Providing timely and professional responses to inbound calls from end-user customers regarding the functionality of TraceGains products
- Utilizing and navigating TraceGains products to resolve customer inquiries and concerns
- Exercising patience and understanding while walking customers through problem-solving steps
- Handling multiple inquiries and priorities while maintaining a pleasant demeanor with customers
- Providing excellent customer service and a high level of professionalism when handling customer questions, inquiries, and issues
- Documenting calls and technical solutions provided to customers through Zendesk
- Maintaining a working knowledge of all TraceGains products and services sold to the food, beverage, and dietary supplement industries

**Qualifications**:

- A degree (university, technical college, vocational school, or technical school) or an equivalent combination of technical training and/or work experience is preferred
- 2+ years of customer/product support experience in an enterprise-level SAAS solution environment is preferred but not essential
- Business speaking proficiency in German and English and excellent written proficiency in German and English is essential

**Our Offer**:
You will join a growing, supportive, and dynamic team focused on delivering results within an environment of continuous improvement and an appreciation for diverse and creative strategies. Teamwork and job satisfaction are paramount. We prioritize personal and career growth, offering an extremely competitive base salary and a generous, uncapped sales incentive

TraceGains is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials, we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careers along the way.

**Stell Dir vor...**
- Du machst sinnvolle Arbeit, die einen täglichen Einfluss auf die Welt um dich herum hat
- Du übernimmst deine Ambitionen und förderst dein berufliches Wachstum
- Du gedeihst in einem unterstützenden Teamumfeld, das dich inspiriert, nach Exzellenz zu streben

TraceGains, ein Unternehmen von Veralto mit Hauptsitz in Broomfield, Colorado, USA, verbindet Menschen und Informationen, damit Teams intelligenter arbeiten können. Als globales Technologieunternehmen bieten wir vernetzte Innovationen, Qualitäts
- und Compliance-Lösungen für Verbrauchermarken, die das Risiko in der Lieferkette reduzieren, Geschäftsprozesse beschleunigen und die Kontrolle über Daten übernehmen möchten.

Bei TraceGains glauben wir, dass „wir alle zusammen dabei sind“, und unser Ziel ist es, die innovativsten Lösungen in der Branche zu bieten. Wir sind dabei, die Branche zu verändern, und mit Hilfe unseres ständig wachsenden TraceGains-Netzwerks haben wir den ersten vernetzten Zutatenmarktplatz der CPG-Branche geschaffen.

Wir wissen auch, dass Innovation und Einfallsreichtum damit beginnen, eine vielfältige Belegschaft und ein tief inklusives Arbeitsumfeld zu priorisieren. Wir ermutigen Menschen aus allen Hintergründen, sich auf unsere Stellen zu bewerben.

**Position**: Technische_r Kundensupport-Vertreter_in (w/m/d)
**Berichtet an**: Direktor*in des technischen Supports

Die Technische Kundensupport-Vertreter/in (w/m/d) spielt eine zentrale Rolle, indem Sie technischen Support für Endkundinnen per Telefon, E-Mail und Chat bietet. Diese Rolle erfordert einen kundenorientierten Ansatz, mit einem Fokus auf genaues Zuhören der Kundenanliegen, Empathie und