Customer Experience Agent
vor 1 Woche
**The opportunity**: We are looking for a compassionate, communicative Customer Experience Agent with focus on B2E or B2C members to join our team in Berlin or Cologne. As a Customer Experience Agent, you are the first point of contact for our members/partners and the "face" of Urban Sports Club. As the bridge between customers and Urban Sports Club, you ensure our customers leave every interaction feeling positive about the Urban Sports Club offer and the support we provide. Join our team and help us to continue inspiring people to lead an active and healthy life. **Your responsibilities**: - Serve as the direct link between Urban Sports Club and current and potential members - Build a relationship with our members with your positive, compassionate, and clear communication - Help us to continuously improve our level of customer service, our user experience, and our processes and tools - Foster cross-departmental collaboration with colleagues from other departments, such as Sales, Finance, Growth and Customer Success **What you need to succeed**: - You are a strong communicator in German and have a good level of English. - Ideally, you already have experience in customer service or another position requiring strong communication and interpersonal skills. - You are reliable, organised, and able to stay calm in stressful situations. - You can relate to our customers and are excited about the opportunity to delight them in every interaction. - You are a self-starter, quickly seeing what needs to be done and taking a structured approach to accomplishing the task at hand. - You carry yourself with confidence and enjoy connecting with members, internal stakeholders, and your colleagues. - You identify with our goals and mission - you are enthusiastic about sports and technology, and you want to inspire people to lead a happy and healthy life. **Our offer to you**: - A free Urban Sports Club L Pro Membership - We're working in hybrid mode offering you flexibility to work onsite and from home - WorkOUT Life Balance: 30 days paid vacation per year, flexible working hours, free access to our Employee Assistance Program, plus up to 3 months of remote working from anywhere in the EU, desk swap policy allowing additional remote working time from our other European offices - Regular team events and other initiatives helping employees to stay productive, healthy and engaged during hybrid mode - Personal development perks including an annual budget for books and online trainings, regular internal trainings, German and English language classes **_Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof)._
-
Customer Service Agent German Speaking
vor 1 Woche
Berlin, Deutschland Digital Customer Care Company Vollzeit**Remote job. Start on August 1st.** Looking for a varied remote agent role within an innovative global business? Able to speak German? Then we’re looking for you! A digital customer care company in Amsterdam, the Netherlands, is seeking individuals with a high level of proficiency in German for the position of Customer Service Agent. **Our story (the...
-
Customer Operations Assistant
Vor 6 Tagen
Berlin, Deutschland Japan Experience Vollzeit**CUSTOMER OPERATIONS AGENTS** **Goal** **Reports to** Sales Director / Customer Operations Manager **Role Overview** **Customer Service Support**: - Processing customer bookings, cancellations and amendments - Processing driver license translations (booking, shipping, troubleshooting) - Managing customer and supplier invoicing - Promotion and...
-
Customer Operations Assistant
Vor 6 Tagen
Berlin, Deutschland Japan Experience Vollzeit**CUSTOMER OPERATIONS AGENTS (Part Time)** **Goal** Part time position (4 hours per day) available at Japan Experience in our office in Berlin. Developing a culture of customer satisfaction, timely processing orders made online. Working in a fast-paced environment and ensuring all orders are shipped timely and correctly every day. **Reports to** Sales...
-
Customer Experience Agent
vor 2 Wochen
Berlin, Deutschland Urban Sports Club Vollzeit**The opportunity**: We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin or Amsterdam. As a CX Agent, you are the first point of contact for our Members/Partners and the "face" of Urban Sports Group. As the bridge between customers and Urban Sports Group, you ensure our customers leave every interaction...
-
Customer Experience Agent
vor 1 Woche
Berlin, Deutschland Urban Sports Club Vollzeit**The opportunity** We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin. As a CX Agent, you are the first point of contact for our Members and the "face" of Urban Sports Group. As the bridge between customers and Urban Sports Group, you ensure our customers leave every interaction feeling positive about...
-
AI Engineer – Innovation
vor 2 Wochen
Berlin, Deutschland Experience One AG VollzeitAI Engineer – Innovation & Experience (m/w/d) Du denkst über Dialoge hinaus und setzt agentische Schritte gezielt ein, um Prozesse für Nutzer:innen, Unternehmen und Produkte messbar zu verbessern. Warum diese Rolle jetzt? Experience One bringt NextGen CX („Leading through AI“) in die echte Welt. Gemeinsam mit starken Marken entwickeln wir digitale...
-
Customer Experience Internship
vor 1 Woche
Berlin, Deutschland Spotahome VollzeitWhy us?Remote flexibility, we trust our team and we are goal oriented Paid internship: 800 euros gross per month with a 6 month duration.Starting date: January/ Feburary 2025Schedule: Full-time, 09:00 to 18:00, Monday to FridayA hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields.People. Work with talented, committed...
-
Customer Service Agent
Vor 3 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitOur customer, one of the markets leading online travel services is recruiting people to support the business in the fast-growing online travel booking markets. Our client is looking for Norwegian speaking Customer Service Agents (M/F/d) to join their dynamic, pleasant and international work environment. As a CSA you will act as an intermediary between the...
-
Customer Service Agent
vor 2 Wochen
Berlin, Deutschland YoungCapital VollzeitDo you live in Berlin or would like to relocate? Then become a Dutch Customer Service Agent in Berlin for a German manufacturer of audio products! **What are you going to do**: As a Dutch Customer Service Agent in Berlin, you will work for a German manufacturer of audio products. The company produces speakers, headphones, hi-fi and home cinema systems. The...
-
Customer Service Agent Fashion Industry
vor 2 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitOur client s Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right! The job as CUSTOMER SERVICE AGENT (M/F/d) comes with a lot of your own responsibilities and lots of fun. Your main task will be to offer the best customer service which...
