Customer Service Associate Iv

vor 2 Wochen

Ottobrunn, Deutschland TE Connectivity Vollzeit

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

**Tasks and Responsibilities**:

- Be the primary interface on a day to day basis with direct account responsibility for accounts in Central Europe
- Carry out contract review on orders/schedules and process in SAP system, process customer returns
- Direct collaboration on specific customer portals
- Investigate credit and debit requests and queries to issue credit/debit as necessary
- Have regular reviews with your account base to discuss OTD, backlog, general support issues
- Review, action and issue all relevant order related reports
- Answer technical queries from customer as required using intranet technical reference and be able to offer alternatives using the available recourses
- Use Excel extensively to create and update pricing spreadsheets in a format applicable for SAP load

**What your background should look like**:

- 2-3 years of Experience in a comparable industrial Customer Service environment
- Bachelor’s in Business Administration or similar education
- Fluent English and German, any other language would be an advantage
- Very good Excel and Word skills
- Team-player with excellent interpersonal skills, able to communicate with customers and people at all levels of the organization
- Flexible, well-organized person with eye for detail, able to work under pressure to tight deadlines
- Demonstrable experience of handling customers and working in a highly customer orientated environment
- Experience on SAP and E-commerce would be an advantage

**Competencies**:

- Values: Integrity, Accountability, Teamwork, Innovation**About TE Connectivity**

**What TE Connectivity offers**:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.
- Generous 401(k) Plan
- Tuition Reimbursement
- Benefits start on day one
- Charity Donation Matching Program
- Competitive Paid Time Off
- Employee Resource Groups
- Employee Stock Purchase Program
- Healthcare for Associates and Families
- Health and Wellness Incentives
- Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

**EOE, Including Disability/Vets

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