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Service Owner
vor 11 Stunden
E.ON Digital Technology GmbH | Permanent | Part or Full time
You have a passion for technology and want to make the world a greener place?
Then become a changemaker (f/m/d) and join our team as a **Service Owner (f/m/d) Global Service Desk** at E.ON Digital Technology (EDT).
E.ON Digital Technology plays a key role in shaping the energy transition by leading E.ON’s digital transformation across Europe. We explore new paths through developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. In flexible working models and teams, we deliver sustainable technology solutions to meet the energy challenges of tomorrow.
**Responsibilities**
- You are responsible for E.ONs Global Service Desk from operational stability to positive user experience
- You maintain, improve, and manage E.ONs Global Service Desk from users’ perspective
- You monitor, steer, administrate entire service in collaboration with Service Owners
- You are capable to understand, and articulate scope and extent of the services provided and supported - and what is not supported - to ensure an optimal balance between complex user needs and IT service capability
- You proactively monitor all service relevant data (incl. user feedback) and overall performance, managing Service Provider performance and assuring SLAs are met
- You are responsible performing escalation & expectation management for your service E2E
- You are responsible to define & to execute roadmaps for your services
**Qualifications**
- Master degree in IT or business administration
- Min. 5 years of working experience in a multinational organization
- Min. 3 years of experience in IT Service management (ITIL V3 based)
- Strong ownership mentality
- Ability to work independently and within a team
- Openness to new solutions
- Proven track record in managing projects with different stakeholders
- Strong analytical and technical understanding
- Experience with service & vendor evaluation as well as market & competitor analysis
- Excellent business communication skills in English and German
**Benefits**
- **We provide full flexibilit**y: Do your work from wherever you want in Germany; of course including all our great offices(from Hamburg to Munich). You want even more? Go on workation for up to 20 days per year within Europe.
- **Recharge your energy**: You have 30 holidays per year (Christmas and New Year´s Eve are always free days). Yourbattery still needs charging? You can exchange parts of your salary for more holidays or you take a sabbatical.
- **Your development**: We grow - and we want you to grow with us We support you with individual trainings and push yourpersonal and professional development to the next level.
- **We elevate your mobility**:From car and bike leasing schemes to job tickets for most of our locations
- your way is ourway.
- **We also think ahead**: With our company retirements scheme and a great insurance package we take care of your future.
- **This is by far not all**:We are looking forward to speaking with you about further benefits during the recruiting process.
**Do you have questions?**
**What you need to know**:
Job Req ID: 216750
Contract type: Permanent
Working time: Part or Full time
Company: E.ON Digital Technology GmbH
Location: Essen, Berlin, Hannover, München, Würzburg
Function area: IT/Digital; IT Infrastructure & Services; System-/Network-/Incident Management
